Sold by: Persistent Systems
TrustReach is an Agentic AI-powered outbound campaign platform that helps enterprises automate customer engagement, collections, renewals, retention, and sales outreach. Built on Amazon Connect Outbound Campaigns and Amazon Bedrock, it enables intelligent targeting, personalized engagement, compliance-first operations, and measurable business outcomes at enterprise scale.
Overview
Accelerate Revenue, Retention, and Customer Engagement with Agentic AI
TrustReach is an AI-powered outbound campaign automation platform designed to help organizations modernize customer engagement, collections, retention, renewals, and revenue generation through intelligent automation on AWS.
Built on Amazon Connect Outbound Campaigns, Amazon Bedrock, Amazon Lex, Amazon Nova Sonic, and enterprise CRM integrations, TrustReach enables organizations to automate outbound engagement journeys while improving customer experience, operational efficiency, and regulatory compliance.
Organizations running large-scale outbound operations often face challenges associated with manual campaign execution, fragmented customer data, inconsistent engagement strategies, compliance risks, and poor campaign performance. TrustReach addresses these challenges through intelligent AI-driven orchestration, Customer 360 insights, predictive scoring models, automated compliance controls, and real-time optimization.
Key Capabilities
• Agentic AI Outbound Campaign Orchestration
• AI-Powered Customer 360 Intelligence
• Intelligent Customer Prioritization and Targeting
• Predictive Propensity and Best-Time-to-Contact Scoring
• Collections and Recovery Automation
• Sales, Cross-Sell, and Upsell Campaign Management
• Retention and Renewal Programs
• Omnichannel Engagement Across Voice, SMS, Email, and WhatsApp
• CRM, Payment Gateway, and ITSM Integration
• Compliance Monitoring and Governance Automation
Business Benefits
• Reduce manual effort across campaign lifecycle activities
• Increase contact and conversion rates through AI-driven optimization
• Improve customer engagement and response effectiveness
• Accelerate revenue generation and collections recovery
• Improve campaign visibility and operational efficiency
• Strengthen compliance and governance controls
• Enable scalable customer engagement across multiple business units
Typical Use Cases
• BFSI Collections and Recovery Campaigns
• Lending and EMI Reminder Programs
• Insurance Renewal and Retention Campaigns
• Healthcare Appointment Adherence and Member Outreach
• Telecom Retention and Upgrade Programs
• Retail Upsell, Cross-Sell, and Win-Back Campaigns
• Customer Feedback and NPS Programs
• Revenue Acceleration and Customer Engagement Initiatives
AWS Services
• Amazon Connect Outbound Campaigns
• Amazon Bedrock
• Amazon Lex
• Amazon Nova Sonic
• Amazon CloudWatch
• Amazon S3
• AWS Lambda
• Amazon DynamoDB
• Amazon API Gateway
Why Persistent Systems
Persistent Systems is an AWS Premier Tier Services Partner with deep expertise in AI, customer experience modernization, contact center transformation, and cloud engineering. TrustReach combines Agentic AI, Amazon Connect, Customer 360 intelligence, and AI-powered engagement frameworks to help organizations transform outbound operations into intelligent, compliant, and measurable growth engines.
Key Differentiators
• Agentic AI powered outbound campaign automation
• Customer 360 intelligence and predictive scoring
• Omnichannel customer engagement orchestration
• Compliance-first campaign governance
• Amazon Connect Outbound Campaign expertise
• AI-driven revenue acceleration and retention programs
Highlights
- Agentic AI-powered outbound engagement leveraging Amazon Connect Outbound Campaigns and Amazon Bedrock for sales, collections, retention, and customer outreach.
- AI-driven customer scoring, Customer 360 intelligence, and personalized engagement improve contact rates and campaign effectiveness.
- Compliance-first architecture with automated consent management, DNC controls, audit trails, and governance-ready AI workflows.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
Persistent Systems provides implementation, onboarding, integration, campaign optimization, and managed support services for TrustReach deployments.
Services include Amazon Connect Outbound Campaign configuration, Amazon Bedrock integration, customer intelligence implementation, CRM and payment system integration, compliance framework enablement, AI model tuning, campaign optimization, and ongoing operational support.
Support Coverage:
• Solution onboarding and implementation
• Amazon Connect Outbound Campaign support
• Amazon Bedrock and AI orchestration setup
• CRM and payment platform integration
• Compliance and governance configuration
• Campaign optimization and reporting
• Troubleshooting and operational support
• Enhancement recommendations and managed services
Support Website: https://www.persistent.com