Sold by: eMaster Global SalesÂ
Professional managed support for AWS Cloud environments, focused on performance, security, and cost efficiency across all stages of your AWS operations.
Overview
eMaster SafePlace is a professional service from eMaster Cloud & Security that delivers managed operational support for AWS environments. It helps customers maintain performance, security, and availability across workloads running on a wide range of AWS services, including Amazon EC2, Amazon RDS, Amazon S3, AWS Lambda, Amazon CloudWatch, Amazon Elastic Container Service, Elastic Beanstalk and more.
SafePlace provides tiered service levels — Developer, Business, and Enterprise — to match the customer’s cloud maturity. Each tier includes defined response times, architectural guidance, incident management, and cost optimization aligned with AWS best practices.
The service includes proactive monitoring, operational runbooks, and integration with the SafeGuardian program for continuous compliance and security insights. All deliverables, SLAs, and escalation procedures are clearly defined and measurable.
By subscribing to SafePlace, customers receive:
Operational support for AWS workloads with defined SLAs
Architectural guidance based on AWS Well-Architected best practices
Cost and performance optimization through FinOps principles
Security monitoring with AWS-native and third-party integrations
This offer supports organizations seeking to improve resilience, cost efficiency, and governance within their AWS Cloud environment.
Highlights
- Proactive operational support for AWS workloads across diverse services and architectures, ensuring performance, resilience, and cost efficiency.
- Tailored architectural guidance aligned with your real application use cases. Integration with SafeGuardian, our proactive monitoring and security program for continuous improvement and compliance.
- Specialized FinOps and billing optimization support delivered by AWS-certified engineers, combining financial visibility and technical insight to maximize cloud value.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
SafePlace is backed by eMaster Cloud & Security's expert support team. Customers have access to dedicated support through email, phone, and an exclusive service portal. Support includes: - Technical and functional support - Incident resolution and update assistance - Help with day-to-day operational use Contact: - service.desk@emaster.info - +55 (31) 9 9688-2401 Hours: Monday to Friday, 8 AM – 6 PM (BRT) Extended SLAs available on request.