Sold by: iCXeed, Inc
Innovation led advisory support and managed services on unleashing the potential of Amazon Connect with AWS. Highly trained and affordable expertise with over 65+ years’ founder CX expertise. We enable cognitive experiences through analytics, AI, and automation with embedded innovation change management to help you and your teams work smarter and optimise contact centre workloads.
Overview
Business Process Innovation for Customer Experience Excellence
Delivering contact centre tech innovation with Amazon Connect and AWS. We provide affordable expertise to help you build or optimise your omnichannel contact centre with the latest in customer analytics, AI, and automation.
Your Trusted Partner to Deliver
- Generative AI
- Knowledge Management
- Agent Assist
- Conversational Analytics
- Automated QA
- PerspectiveCX (advanced analytics for data-driven CX decision making)
Innovation CX Advisory
- Maximise innovation with 200+ AWS services
- Leverage 65+ years founders' expertise
- Stay current on latest AWS updates, releases, and use cases
- CognitiveCX (optimised by analytics, AI, & automation)
Operational Excellence:
- Streamlined workflow efficiency and automation
- Improved tech and talent resource utilisation
- Digital first, inteligent experience optimisation
- Work smarter to desired CX outcomes
Highlights
- Technology design meets operational best practice
- 40% increased customer experience efficiency
- Continuous optimisation and innovation
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
- Cognitive business process innovation advisory
- Governance approach cadence with iCXeed founders' oversight
- 24/7 AI-powered maintenance monitoring
- Quarterly system health assessments & audits
- Advanced analytics and performance optimization
- Budget support & ongoing AWS cost optimisations
- Priority incident response
- Dedicated support team
- For more info: accelerate@icxeed.ai