Sold by: NovelVox NA INC
Agent Accelerator executes regulated patient workflows - identity verification, appointment scheduling, EHR updates, billing inquiries, and care continuity - from a single governed workspace inside your healthcare contact center. Agents connect to Epic, Oracle Health, Athenahealth, Meditech, and NextGen in real time, with role-based access and HIPAA-compliant audit traceability on every interaction.
Overview
Healthcare contact center agents work across disconnected EHR, billing, scheduling, and care management systems during every patient interaction. Every uncontrolled action against PHI creates HIPAA exposure. Agent Accelerator governs how patient workflows execute - agents operate from a single orchestrated workspace where patient records surface at interaction start, identity verification follows a structured sequence before any PHI is accessed or modified, and every action is logged with full audit traceability from the moment the call connects.
The workspace connects Epic, Oracle Health (Cerner), Athenahealth, Meditech, and NextGen to Amazon Connect - agents read and write to EHR systems, manage appointment scheduling, handle billing inquiries, and process referrals without leaving a single interface. Screen pops deliver patient demographics, appointment history, prescriptions, open cases, and care plans before the interaction begins. Role-based access controls govern what each agent can view and act on. A no-code drag-and-drop designer lets operations teams configure the workspace for patient services, billing, scheduling, and care coordination - without development work.
Recording mechanisms pause during sensitive PHI and payment exchanges and resume after completion, supporting HIPAA and PCI-DSS requirements. Interaction context, workflow status, and patient details travel across transfers and escalations - agents continue the conversation rather than restart it. Agent Accelerator supports cloud, on-premise, and hybrid deployments across healthcare networks of all sizes.
Highlights
- Execute patient workflows in a HIPAA-compliant environment. One governed workspace connects Amazon Connect to Epic, Oracle Health, Athenahealth, Meditech, and NextGen - agents handle verification, scheduling, EHR updates, billing, and referrals without switching systems.
- PHI access is controlled and auditable on every interaction. Structured identity verification executes before any patient information is accessed or modified - role-based access controls and full audit traceability built into every workflow.
- Patient context travels with the case. Interaction history, workflow status, and patient records persist across transfers and escalations - agents continue where the last agent left off, not from a blank screen.
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Dimension | Description | Cost/12 months |
|---|---|---|
Agent Accelerator License(2.5MM minutes) | 2.5MM minutes of agent desktop usage per year for inbound and outbound | $39,999.00 |
Agent Accelerator License(5.5MM minutes) | 5.5MM minutes of agent desktop usage per year for inbound and outbound | $45,999.00 |
Agent Accelerator License(10.5MM minutes) | 10.5MM minutes of agent desktop usage per year for inbound and outbound | $55,999.00 |
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NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.com
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