Yellow.ai: Enterprise Grade AI Agents for EX & CX

What do you like best about the product?

Very handy and easy to use, Implementing new features to your bot is just a click away, prefer this over other platforms for chatbot developement, integration is pretty easy.

What do you dislike about the product?

nothing really to dislike about, everything is pretty good

What problems is the product solving and how is that benefiting you?

Yellow.ai is revolutionizing customer service and business operations by addressing several key challenges through its AI-powered platform. By automating routine customer service tasks with AI chatbots, it significantly reduces wait times and ensures quick, consistent support, enhancing overall customer satisfaction. This automation also helps businesses lower operational costs, allowing human agents to focus on more complex issues and improving productivity. The platform's natural language processing capabilities enable it to understand and respond to customer queries in a human-like manner, further personalizing the customer experience. Additionally, Yellow.ai's chatbots are available 24/7, providing round-the-clock support, which is particularly beneficial for businesses with a global customer base. The scalability of Yellow.ai's solutions means they can grow with your business, handling increasing volumes of customer interactions without compromising service quality. These benefits translate into more efficient and cost-effective customer service, happier customers, and a more productive team. Have you had any experiences with AI-powered customer service tools?

What do you like best about the product?

We still dont have a working product and its been almost 5 months

What do you dislike about the product?

Their communication is horrible, and they continually lie to keep you on the hook with false promises

What problems is the product solving and how is that benefiting you?

They still need to deliver on their first promise. The first step was initially supposed to take six weeks to implement, but it has been almost five months, and still, we haven't implemented it.

We were very excited to start working with them, expecting it to solve a lot of our current issues. However, our expectations have not been met. Despite multiple meetings with upper management and their promises to resolve issues, they have consistently failed to deliver on what was promised.

We have been with them for over five months and have not had one successful implementation of the service. I recently sent them an email requesting help and asking for timelines and expectations, and only one of the implementation specialists responded; no one from upper management did.

Unfortunately, their lack of communication and response has left me with zero confidence in their company. I highly recommend that you use a different company.

Initial Sales Representative

Patrick Yoon, is very busy signing up new users but has failed to provide us as a current user any value, I feel like Yellow.AI sold us on a program that isn’t fully functioning.

What do you like best about the product?

The dashboard is great, user friendly. we can keep monitoring the trends on a real-time basis!

What do you dislike about the product?

The turnover of staff handling our account keeps changing! changing means we need to re-explain again our needs!

What problems is the product solving and how is that benefiting you?

We need chat bot that can support our goals: One-stop-soltion!

What do you like best about the product?

The chatbot realy live upto the word no code low code. Its intuitive interface guide user to build dynamic solutions efforlessly and implement it. The 24/7 customer support help us with any queries and provide solution asap. The chatbot offers a breath of integration option makes it versatile.

What do you dislike about the product?

The product need to comeup with strong analytical module.

What problems is the product solving and how is that benefiting you?

Our organization has a yellow-ai chatbot in place for sending transactional whatsapp messages, automated appointment booking flows and trained in handling FAQ's. Through this, we have improved our customer support 24/7 , increased lead generation, reduced our churn rates and it is cost-saving due to its scalability.

What do you like best about the product?

Natural Language Processing (NLP): Yellow.ai employs advanced NLP algorithms to understand and respond to user inputs in a more human-like manner.

Multichannel Support: It allows businesses to deploy chatbots across various channels, such as websites, messaging apps, and more, providing a seamless customer experience.

Integration Capabilities: Yellow.ai can integrate with other business systems and applications, allowing for a more cohesive and streamlined workflow.

Analytics and Insights: The platform often includes analytics tools to track and analyze user interactions, enabling businesses to make data-driven improvements to their conversational interfaces.

Scalability: Yellow.ai is designed to scale, making it suitable for businesses of various sizes and industries.

What do you dislike about the product?

Learning Curve: Implementing and configuring a conversational AI platform may have a learning curve for users who are new to the technology.

Customization Challenges: Users might find certain limitations in terms of customization, depending on their specific use cases and requirements.

Integration Complexity: While Yellow.ai offers integration capabilities, some users may find integration with existing systems or databases to be complex or time-consuming.

Cost: The pricing structure of AI platforms can sometimes be a concern, especially for smaller businesses or startups with budget constraints.

Ongoing Maintenance: Like any technology, ongoing maintenance and updates are necessary. Users may find managing and updating conversational models or addressing technical issues to require effort and resources.

What problems is the product solving and how is that benefiting you?

Enhancing Customer Engagement: Yellow.ai enables businesses to build interactive and dynamic chatbots and virtual assistants, improving customer engagement on websites, messaging apps, and other channels.

24/7 Availability: Automated chatbots created with Yellow.ai can provide round-the-clock assistance, ensuring that customers can get information or support at any time, leading to improved customer satisfaction.

Efficient Customer Support: By handling routine queries and tasks, Yellow.ai allows human agents to focus on more complex issues, making customer support processes more efficient.

Multichannel Presence: Businesses can use Yellow.ai to deploy chatbots across various communication channels, creating a consistent and seamless experience for users.

Data-driven Insights: The platform offers analytics and reporting tools, providing valuable insights into user interactions. This data can be used to make informed decisions and optimize the conversational experience.

Automation of Repetitive Tasks: Yellow.ai can automate repetitive tasks, reducing manual workload and allowing employees to concentrate on more strategic and value-added activities.

Scalability: The platform is designed to scale, accommodating the growing needs of businesses as they expand their digital presence and customer interactions.