Sold by: CloudHesive
This integrated solution combines CloudHesive’s ConnectPath platform for Amazon Connect with Teneo.ai’s advanced conversational AI to automate, scale, and personalize customer interactions across voice and chat. Accelerate time to value with pre-built bot templates, seamless agent handoffs, real-time sentiment analysis, and a unified dashboard for managing performance. Ideal for organizations seeking to improve CSAT, reduce operational costs, and deploy AI-powered self-service — all within a secure, scalable cloud-native environment. CloudHesive provides the managed services, deployment expertise, and ongoing support to ensure your contact center transformation is successful from day one.
Overview
CloudHesive, an AWS Premier Tier Services Partner, brings together the power of Amazon Connect, our purpose-built ConnectPath platform, and Teneo.ai’s advanced conversational AI to deliver a modern, scalable, and intelligent contact center solution. Whether you're looking to automate interactions, streamline agent workflows, or increase customer satisfaction, our solution provides the tools and expertise to help you achieve measurable outcomes — fast.
What’s Included:
- Amazon Connect Implementation: Fully managed setup, configuration, and deployment of Amazon Connect tailored to your environment.
- ConnectPath Platform: CloudHesive’s next-gen agent and supervisor interface for Amazon Connect with enhanced features like skill-based routing, real-time dashboards, workforce optimization tools, and integrated analytics.
- Teneo.ai Conversational AI: Integrate natural language bots across voice and chat using Teneo.ai’s low-code platform. Build once and deploy across channels.
- Real-Time Sentiment & Interaction Analytics: Utilize Contact Lens, ConnectPath insights, and Teneo’s AI-driven data capture to optimize performance and customer experience.
- Secure & Compliant Architecture: CloudHesive designs your contact center infrastructure with best practices in security, compliance (HIPAA, PCI, FedRAMP as needed), and operational resilience.
- Expert Guidance & Ongoing Support: Our team of AWS-certified engineers and contact center consultants work with you through discovery, design, deployment, and continuous optimization.
Highlights
- Intelligent Contact Center Automation Automate voice and chat interactions using Teneo.ai’s conversational AI, seamlessly integrated with Amazon Connect and ConnectPath. Accelerate self-service, reduce handle times, and ensure smooth transitions to live agents with full context.
- Enhanced Agent & Supervisor Experience CloudHesive’s ConnectPath platform extends Amazon Connect with skill-based routing, real-time dashboards, workforce tools, and agent-friendly UX — empowering your teams to deliver faster, smarter customer experiences
- Secure, Scalable, and Compliant Designed by AWS-certified experts, this solution supports HIPAA, PCI, and FedRAMP-aligned environments. Built entirely on AWS, it ensures scalability, high availability, and compliance across industries including public sector, healthcare, and finance.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
We offer 24x7 Managed Service Support through https://www.cloudhesive.com/support/ or 1-800 -860-2040x2