CloudInteract’s Apollo for Amazon Connect, where every contact counts

At CloudInteract, our purpose is simple yet powerful: to reimagine customer experience by making contact center interactions better for you, your customers, and your users.

With countless suppliers offering similar technology, what makes CloudInteract the right choice? Three vital elements; our pillars of AI, Data, and Communication—combined with our holistic approach and commitment to custom-designed solutions, set us apart.

Are you seeking greater clarity on your call interactions to gain valuable insights for informed decision-making throughout your customer experience? That’s exactly why we developed Apollo.

Apollo delivers the trifecta customer success leaders need to make informed decisions through:

• Insight: Apollo automatically categorizes incoming calls based on the content of the call, providing a clear understanding of customer needs.
• Analysis: With comprehensive insights into call queues, including sentiment analysis and categorisation, Apollo helps identify potential cost savings and opportunities for improved customer service.
• Action: Implement changes based on the analysis with the goal of automating as many calls as possible. Create a feedback loop for continuous improvement.

CloudInteract’s Apollo for Amazon Connect is delivered with a Delivery Lead, Business Analyst, and Developer.

Amazon services that may be used include, but are not limited to: Bedrock, Amazon Connect Contact Lens, Amazon Connect, QuickSight, Step Functions, Lambda Functions, DynamoDB Tables, and CloudFormation components.