Sold by: Prepared
Prepared is an Assistive AI platform built for emergency response. Prepared captures and processes critical information across every stage of a 911 call, resulting in faster, more accurate responses and a more coordinated emergency workflow.
Overview
Prepared is an Assistive AI platform built for emergency response that eases the burden on 911 telecommunicators. The platform helps every agency gain clarity on every call, reduce errors, and speed up call processing so that every emergency gets the most effective and timely response. Over 1,000 public safety agencies use Prepared as a second set of eyes and ears with non emergency call triage, live call transcription and translation, AI generated summaries, radio channel monitoring and automated protocol adherence tracking.
Highlights
- Reduce call processing time by 66%
- Reduce non emergency calls by 50%
- Increase employee QA scores
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Assistive Call Taking | Assisted Call Taking: Up to 30,000 calls. Anything above 30,000 contact for private offer | $0.21 |
Automated Quality Assurance | Automated Quality Assurance: Up to 120,000 call. Anything above 120,000 contact for private offer. | $0.55 |
Assistive Dispatch | Assistive Dispatch: Up to 30,000 calls. Anything above 30,000 contact for private offer. | $0.60 |
Automated Non-Emergency Triage | Automated Non-Emergency Triage: Up to 80,000 calls. Anything above 80,000 contact for private offer. | $0.352 |
Implementation Bundle | Implementation of Prepared platform | $7,709.00 |
Dimensions summary
You buy this platform through separate usage-based dimensions, each priced by call volume over the contract term. Assistive Call Taking and Assistive Dispatch each cover up to 30,000 calls. Automated Non-Emergency Triage covers up to 80,000 calls. Automated Quality Assurance covers up to 120,000 calls. These four are independent add-ons; you select the ones you need. Exceeding any volume cap requires a private offer from the vendor. The Implementation Bundle is a separate one-time setup dimension for deploying the platform. Volumes do not share across dimensions.
Top-of-mind questions for buyers
Each dimension meters the emergency calls handled through that feature. Assistive Call Taking counts inbound calls processed by call-takers using the assistive tools. Assistive Dispatch counts calls handled through dispatch monitoring across channels and talk groups. Each dimension tracks its own call volume against its own cap.
Each dimension includes a set volume: 30,000 calls for Assistive Call Taking and Assistive Dispatch, 80,000 for Automated Non-Emergency Triage, and 120,000 for Automated Quality Assurance. Once you pass a cap, you must contact the vendor for a private offer to cover the added volume. Caps are not automatic overage charges.
The four usage dimensions bill independently, each metered against its own call cap. You pick only the features you need. The Implementation Bundle is a separate one-time charge for deploying the platform, not a recurring usage cost. Your total combines the selected usage dimensions plus the setup fee.
www.prepared911.com+2
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Live agent support from 7 am CST - 7 pm CST M-F and in the event of emergency, we have 24/7 after-hours on call
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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