Sold by: Prepared
Prepared is an Assistive AI platform built for emergency response. Prepared captures and processes critical information across every stage of a 911 call, resulting in faster, more accurate responses and a more coordinated emergency workflow.
Overview
Prepared is an Assistive AI platform built for emergency response that eases the burden on 911 telecommunicators. The platform helps every agency gain clarity on every call, reduce errors, and speed up call processing so that every emergency gets the most effective and timely response. Over 1,000 public safety agencies use Prepared as a second set of eyes and ears with non emergency call triage, live call transcription and translation, AI generated summaries, radio channel monitoring and automated protocol adherence tracking.
Highlights
- Reduce call processing time by 66%
- Reduce non emergency calls by 50%
- Increase employee QA scores
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Assistive Call Taking | Assisted Call Taking: Up to 30,000 calls. Anything above 30,000 contact for private offer | $0.21 |
Automated Quality Assurance | Automated Quality Assurance: Up to 120,000 call. Anything above 120,000 contact for private offer. | $0.55 |
Assistive Dispatch | Assistive Dispatch: Up to 30,000 calls. Anything above 30,000 contact for private offer. | $0.60 |
Automated Non-Emergency Triage | Automated Non-Emergency Triage: Up to 80,000 calls. Anything above 80,000 contact for private offer. | $0.352 |
Implementation Bundle | Implementation of Prepared platform | $7,709.00 |
Dimensions summary
You buy this platform through separate usage-based dimensions, each priced by call volume. Assistive Call Taking and Assistive Dispatch each cover up to 30,000 calls. Automated Non-Emergency Triage covers up to 80,000 calls. Automated Quality Assurance covers up to 120,000 calls. You pick the capabilities your center needs and combine them independently. When your volume passes any dimension's included cap, you contact the vendor for a private offer. A separate Implementation Bundle covers setup of the platform. Each dimension stands on its own, so you scale coverage per function.
Top-of-mind questions for buyers
Each dimension meters by call volume within your center. Assistive Call Taking counts inbound 911 calls the platform assists during call-taking. Assistive Dispatch counts calls where the platform transcribes and monitors radio channels and talk groups for dispatchers. Each covers up to 30,000 calls per its included amount.
Each dimension includes a set call cap: 30,000 for Assistive Call Taking and Assistive Dispatch, 80,000 for Automated Non-Emergency Triage, and 120,000 for Automated Quality Assurance. When your volume exceeds a dimension's cap, you contact the vendor for a private offer to cover the added calls.
The Implementation Bundle covers setup of the platform. It is billed separately from the volume-based dimensions and does not meter by call count. The platform runs over the top of existing systems and can be implemented in days, with no rip-and-replace required.
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Delivery details
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Support
Vendor support
Live agent support from 7 am CST - 7 pm CST M-F and in the event of emergency, we have 24/7 after-hours on call
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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