Sold by: Concentrix
Concentrix: Elevating Experiences with Human-Centered, Tech-Powered Solutions
Concentrix, a global leader in technology and services, delivers innovative, human-centered, tech-powered solutions. With advanced plug-and-play systems, it ensures personalized experiences and measurable business value. Its suite of offerings optimizes all aspects of business - operations, processes, agent performance, product development and customer engagement.
iX Hero eliminates slow query resolution by surfacing ready-to-use answers during live customer interactions — giving advisors instant access to accurate, RAG-retrieved responses sourced exclusively from internal knowledge. No data access requirement beyond the internal knowledge base, ensuring secure and compliant delivery.
Overview
Concentrix: Elevating Experiences with Human-Centered, Tech-Powered Solutions
Concentrix, as a global technology and services Leader, is dedicated to designing innovative solutions that are human-centered, tech-powered and intelligence-fueled solutions. We recognize that an experience centre demands advanced plug-and-play solutions to drive personalized journeys and deliver tangible business value. Our comprehensive suite of solutions is designed to enhance touchpoints of your operations from business processes, agent performance to product offering and customer experiences.
iX Hero eliminates slow query resolution by surfacing ready-to-use answers during live customer interactions — giving advisors instant access to accurate, RAG-retrieved responses sourced exclusively from internal knowledge. No data access requirement beyond the internal knowledge base, ensuring secure and compliant delivery.
Channels: voice, chat. AWS Services: • Amazon S3 • Amazon ECR • Amazon Bedrock. No data integration required. Implementation: 2–4 weeks.
Highlights
- iX Hero Hello Knowledge eliminates slow query resolution by surfacing ready-to-use answers during live customer interactions — giving advisors instant, RAG-retrieved responses sourced exclusively from internal knowledge for accurate, compliant, and contextually relevant delivery.
- iX Hero Hello Knowledge removes the risk of unauthorized or inaccurate information by restricting retrieval to internal knowledge sources only — ensuring every answer delivered to an advisor is governed, validated, and aligned with enterprise compliance requirements.
- iX Hero Hello Knowledge accelerates first-contact resolution without requiring external data access or complex integration — deploying securely across voice and chat channels and supported by Amazon S3, Amazon ECR, and Amazon Bedrock for enterprise-grade scalability.
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Email support available at ixhero@concentrix.com