Chatbot Managed Services: Conversational AI w/ Agentic Workflow Support

NorthBay’s Chatbot Managed Services empower startups and SMBs to leverage intelligent, secure, and cost-efficient AI chatbots without requiring in-house AI expertise. We address key challenges—high maintenance burdens, inaccurate responses, unexpected cloud costs, and security risks—by providing end-to-end management of chatbot deployment, operation, and evolution. Our service delivers seamless customer engagement, operational efficiency, and measurable ROI, enabling your team to prioritize innovation and business growth. In addition, we support Agentic Workflows, which are chatbots with autonomous task execution and workflow management.

Approach: We adopt a fully managed, white-glove approach, tailoring chatbot management solutions to your business needs. Our team handles maintenance, integration, optimization, and ongoing support, ensuring alignment with your brand and goals.

Activities:

• Management, maintenance of your chatbot
• Ongoing accuracy improvements, prompt tuning, model testing and knowledgebase updates.
• Regular cost optimization reviews to control cloud spend.
• Security management, including guardrails and incident response.
• Workflow optimization for agentic AI and system analytics.

Outcomes:

• Reduced maintenance time, freeing engineering resources.
• Enhanced customer satisfaction through accurate, personalized responses.
• Controlled cloud costs with optimized prompts and model selection.
• Improved security and compliance, minimizing data risks.
• Operational efficiency through streamlined Agentic AI workflows

AWS Services:

• Amazon Bedrock for foundational model orchestration
• Amazon SageMager for fine-tuning, evaluation and custom machine learning models
• AWS Lambda for serverless execution of chatbot agentic workflows and integrations
• Amazon CloudWatch for uptime and performance metrics