Sold by: Hiver
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp
4.6
Overview
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp. Hiver offers advanced analytics to improve team performance and its easy-to-use features like notes & tags, automations, rule-based assignment, and knowledge base help reduce repetitive work. Getting started with Hiver is quick and easy since it works on top of Gmail. Over 10,000 teams, including those at Vacasa, Flexport, and Harvard University, use Hiver to collaborate on business communication and drive efficiency.
Note: GMail account is mandatory to use Hiver
Highlights
- Multi-Channel Support
- Collaboration
- Automation and Reporting
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Lite | All the essential tools for getting started with customer service | $19.00 |
Pro | SLAs, CSAT and analytics to help you deliver outstanding service | $49.00 |
Elite | Custom access control, round robin assignment and uptime SLA | $69.00 |
Dimensions summary
You buy Hiver as a per-user contract across three tiers: Lite, Pro, and Elite. You pay for each user seat, so cost scales with team size. The tiers build on each other. Lite covers the essential customer service tools. Pro adds SLAs, CSAT surveys, and analytics for tracking service quality. Elite adds custom access control, round robin assignment, and an uptime SLA for teams needing stricter governance and routing. Pick a tier based on the depth of reporting, routing, and access control your team needs, then set the user count.
Top-of-mind questions for buyers
A user is one team member seat with access to the platform. You pay per seat, so cost scales with headcount. Plans start at 2 seats. You can grow from 2 to 5, then in increments of 5 seats, such as 10, 15, or 20.
Your chosen tier rate applies to every seat on the account, including new ones. Adding users raises cost by the same per-user rate for each added seat. Seats are added in set increments, so you scale in blocks rather than one at a time.
Each account includes a pooled 2000 minutes per month, shared across all users. Once those minutes run out, extra calling minutes are charged separately per minute. The minute pool sits at the account level, so it is not divided per seat.
hiverhq.com
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Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
help.hiverhq.com, 24/7 Chat support@hiverhq.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Apparel & Fashion
Hiver Made Team Communication Easy with a Shared Inbox
Reviewed on Jun 01, 2026
Review provided by G2
What do you like best about the product?
I like that our entire team is allowed to see the shared inbox. For months, it was just me running things until we found Hiver. It has been so much easier communicating with the team and allowing them to see specific inquiries.
What do you dislike about the product?
Connected apps to the inbox was a lot of work. We had to reach out multiple times for help even when we followed the steps. Overall though, no big complaints.
What problems is the product solving and how is that benefiting you?
It is allowing us to share the inbox with our team and outside teams to stay more connected and allowing for communication to be better. It has helped a lot for training purposes in other departments too.
Haley M.
Hiver: The Best Hub for Organized Team Email and Faster Client Responses
Reviewed on Apr 30, 2026
Review provided by G2
What do you like best about the product?
Hiver is the BEST hub for email organization, especially for large teams with lots of clients. It makes it easy to stay organized with repective notes,links,tasks, and projects for each email and client. Leveraging Hiver makes it so much faster and easier to respond to clients quickly and well. Hiver integrates very seamlessly with other platforms (we had it integrated with Clickup & slack).
What do you dislike about the product?
Randomly, Hiver can lock you out due to IP or wifi. Or there was an issue where for s certain time period I could not see any emails from that time period.
What problems is the product solving and how is that benefiting you?
Hiver makes it very easy for teams to collaborate seamlessly and quickly. In customer support, you have to respond quickly to clients, but also well. Hiver gives the capability to quickly reference any necessary tasks or notes in the note section where you can directly link and share with other team members. In my opinion this software is at the pinnacle of inbox management for large teams who have high performance expectations.
Tom l.
Effortless Email Management, Worth Every Penny
Reviewed on Apr 28, 2026
Review provided by G2
What do you like best about the product?
I like the ease of use with Hiver; it's extremely easy to implement and integrates seamlessly into the Gmail environment. I also appreciate the amazing support offered, as any of our users can contact their 24/7 support for general help or further customization. I find having a snapshot view as an admin of the company along with the response time to be very helpful. We have also tied it into Shopify, which is amazing because when customers reach out using the emails they placed a Shopify order with, we can see the info right in Gmail, allowing us to share tracking info without having to navigate to the backend. Setting it up was extremely easy; we were able to jump on a call with support over Zoom and set it all up in a few minutes.
What do you dislike about the product?
I have not found a single thing I don't love about Hiver. However, I will say it is very expensive. Having said that, the issues it solves and the time it saves make it worth it.
What problems is the product solving and how is that benefiting you?
I use Hiver to manage group emails across domains, preventing customer requests from falling through the cracks. It assigns emails to staff members, eliminating response overlap and improving accountability.
Skanda V.
Intuitive UI Enhances Team Collaboration
Reviewed on Apr 14, 2026
Review provided by G2
What do you like best about the product?
I love using Hiver for sorting emails and assigning tasks within the team. It helps tackle a lack of accountability by showing which task is under whose name and who is responsible for completion. The user interface of Hiver is very friendly, with appealing colors and a great notes section. The initial setup was very easy, without any confusion, and the pop-up notes really help in understanding what each feature is used for.
What do you dislike about the product?
The same user interface and features could be launched on the mobile app, this allows the user to have the same experience of the web look alike in the mobile app. The mobile app could actually integrate the email, and provide the same features and provide the same dashboard.
What problems is the product solving and how is that benefiting you?
I use Hiver for sorting emails, assigning tasks, and team collaboration. It solves lack of accountability by showing task responsibility.
Lindsey B.
User-Friendly Task Sorting with Fast Alerts for Teams
Reviewed on Mar 25, 2026
Review provided by G2
What do you like best about the product?
Great way to sort tasks for a multi users within a company! Quick alert sytem and user friendly.
What do you dislike about the product?
No down side to this platform encountered.
What problems is the product solving and how is that benefiting you?
Hiver allows me to assign tasks to colleagues in an easy manner. This alerts our team as a backup to follow up with important daily task reminders.