Sold by: Hiver
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp
4.6
Overview
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp. Hiver offers advanced analytics to improve team performance and its easy-to-use features like notes & tags, automations, rule-based assignment, and knowledge base help reduce repetitive work. Getting started with Hiver is quick and easy since it works on top of Gmail. Over 10,000 teams, including those at Vacasa, Flexport, and Harvard University, use Hiver to collaborate on business communication and drive efficiency.
Note: GMail account is mandatory to use Hiver
Highlights
- Multi-Channel Support
- Collaboration
- Automation and Reporting
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Lite | All the essential tools for getting started with customer service | $19.00 |
Pro | SLAs, CSAT and analytics to help you deliver outstanding service | $49.00 |
Elite | Custom access control, round robin assignment and uptime SLA | $69.00 |
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
help.hiverhq.com, 24/7 Chat support@hiverhq.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Lindsey B.
User-Friendly Task Sorting with Fast Alerts for Teams
Reviewed on Mar 25, 2026
Review provided by G2
What do you like best about the product?
Great way to sort tasks for a multi users within a company! Quick alert sytem and user friendly.
What do you dislike about the product?
No down side to this platform encountered.
What problems is the product solving and how is that benefiting you?
Hiver allows me to assign tasks to colleagues in an easy manner. This alerts our team as a backup to follow up with important daily task reminders.
Cyril Philip D.
Simple, Clean Gmail-Based Team Email Management That Helps a Lot
Reviewed on Mar 25, 2026
Review provided by G2
What do you like best about the product?
It is a simple, clean, Gmail-based team email management which helps us a lot. Easily categorized and accessible.
What do you dislike about the product?
It doesn’t have an advanced CRM structure, so it’s difficult to look up and retrieve customer details.
What problems is the product solving and how is that benefiting you?
It helps assign emails to the respective person and makes it easier to select the right emails.
Dominique M.
Easy to Use, Feature-Rich, and Part of Our Daily Workflow
Reviewed on Mar 18, 2026
Review provided by G2
What do you like best about the product?
Ease of use, number of features, and frequency of use.
What do you dislike about the product?
I’m not sure—I really can’t think of one.
What problems is the product solving and how is that benefiting you?
None that comes to mind. We’ve had minimal to no problems, and issues hardly ever occur.
Zeus O.
Seamlessly Manages Emails, Boosts Responsiveness
Reviewed on Mar 18, 2026
Review provided by G2
What do you like best about the product?
The best thing about Hiver is that it's easy to use and quite effective at getting me to respond to all my emails in a timely fashion. I also find valuable the AI technology that it has to auto respond to emails and help send a correct email.
What do you dislike about the product?
none
What problems is the product solving and how is that benefiting you?
Hiver collects all my emails and reminds me of every unread one. It prompts me to read them, making it easier to respond in a timely fashion.
Maria S.
Seamless In-Gmail Chat That Keeps Conversations in One Place
Reviewed on Mar 13, 2026
Review provided by G2
What do you like best about the product?
It is amazing to have the internal chat option within gmail and that you don't have to go to a different window/tool to ask questions based on the mail thread.
What do you dislike about the product?
There could be a notification sound for when you are tagged like slack. Because you have to remember to use the notification icon to see the messages.
What problems is the product solving and how is that benefiting you?
it helps with internal communication and status tracking of certain tasks regarding the email thread. You can assign people to that task and know who owns it.