Sold by: CGI Inc.
A fixed-scope, 4–6 week PoC sprint that deploys a production-like Amazon Connect contact centre with live queue, intelligent routing, CRM integration, and security controls — giving regulated organisations quantified proof of value before committing to full transformation.
Overview
The CGI Rapid PoC Sprint helps organisations prove that cloud contact centre modernisation works — before committing to a full transformation programme. Legacy platforms resist change, customer expectations are outpacing what agents can deliver, and boards want evidence of value, not another vendor slide deck. This engagement gives you that evidence in 4–6 weeks.
CGI deploys a working Amazon Connect environment with a live queue, voice or chat with intelligent routing, CRM lookup and case creation or identity verification, plus baseline security, privacy, and audit logging from day one. The sprint is structured in three phases: Design & Configure (weeks 1–2), Integrate & Test (weeks 3–4), and Validate & Report (weeks 5–6), delivering dashboards, reporting, an operational model, and a quantified business case for a go/no-go decision.
This is not a demo — it is an outcome-led PoC with success metrics defined upfront and production-like controls throughout. An optional Amazon Q GenAI agent assist add-on is available to demonstrate AI-powered capabilities such as real-time agent guidance and automated post-contact summaries. Investment starts from AUD 100k–320k for the core sprint, with the GenAI add-on from AUD 50k–150k and optional post-PoC operate/pilot support from AUD 10k–60k per month.
Highlights
- Deploy a production-like Amazon Connect contact centre in 4–6 weeks — live queue, intelligent routing, CRM integration, and security controls with success metrics defined upfront.
- Validate operational value with a quantified business case — not a demo but an outcome-led PoC with production-like controls from day one, designed for board-level go/no-go decisions.
- Optional Amazon Q GenAI agent assist add-on delivers AI-powered real-time guidance, automated summaries, and reduced handle time — proving next-generation contact centre capabilities in a controlled environment.
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For support or to learn more about the CGI Rapid PoC Sprint for Amazon Connect, contact: Conor Ryan, Senior Client Partner Email: conor.ryan@cgi.com