Sold by: First Fire CXÂ
An automated solution to transfer vital contact center information to a universal data repository or for use with Business Intelligence software.
Overview
Contemporary organizational management necessitates a comprehensive perspective across all facets of the business. The information gathered in the contact center can unveil trends that previously required weeks to comprehend, such as customer dissatisfaction with a product or service. By seamlessly transporting this data to a cloud infrastructure like Snowflake, Google Cloud, or Amazon Redshift, it can be seamlessly integrated with other vital datasets. Moreover, employing Data Engineering Services (DES) enables the utilization of this information in Business Intelligence (BI) tools like Quicksight, Power BI or Tableau. This particular solution leverages Amazon Connect, S3, and Glue to establish an ODBC connector.
Highlights
- Automated Data Extraction can be scheduled to meet your criteria.
- Data is available in various data clouds or BI tools.
- Implementation takes days not weeks.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Support Services are availble with our First Fire Cloud Care. Please see firstfire.cx/cloud-care