Sold by: Wizbase
WIZBASE delivers comprehensive cloud maintenance and operational support including health monitoring, patch management, incident response, configuration management, and 24/7 support.
Overview
WIZBASE Cloud Maintenance & Operations provides ongoing, enterprise-grade cloud management to ensure continuous availability, performance, and stability of your cloud environment.
Established in 2003, WIZBASE is a data technology specialist with over 20 years of experience managing mission-critical IT systems for leading enterprises including Samsung Electronics, SKT, KT, CJ, and KB Kookmin Bank. As an OCI partner, we combine deep database expertise with cloud-native operational excellence to deliver reliable, scalable infrastructure management.
Our Cloud Maintenance & Operations service includes:
- Health Monitoring: Continuous monitoring of your cloud infrastructure to detect and resolve issues before they impact your business operations.
- Patch Management: Systematic application of security patches and updates to maintain compliance and protect against vulnerabilities.
- Incident Response: Rapid identification, escalation, and resolution of incidents to minimize downtime and business disruption.
- Configuration Management: Ongoing management of cloud configurations to ensure optimal performance, security, and cost efficiency.
- 24/7 Operational Support: Round-the-clock expert support from experienced engineers who understand enterprise-scale cloud environments.
We leverage our proven AX PoC standard framework, a systematic 5-step process that covers problem definition through ROI calculation, ensuring every engagement delivers measurable business value. Our cloud architecture design capabilities, migration expertise, and cost optimization strategies help you get the most from your cloud investment while maintaining operational stability.
With annual revenue exceeding 42.5 billion KRW and a track record of serving Korea's largest enterprises, WIZBASE is a trusted long-term partner for organizations that demand reliability, security, and performance from their cloud operations.
Supported Platforms: AWS cloud environments, including Amazon EC2, Amazon RDS, Amazon S3, AWS Lambda, and related AWS infrastructure services. WIZBASE is an AWS partner delivering cloud architecture design, migration, cost optimization, and ongoing operational management for AWS-hosted workloads.
Highlights
- 24/7 operational support with health monitoring, patch management, incident response, and configuration management
- AWS partner delivering cloud architecture design, migration, cost optimization, and ongoing operational excellence
- Proven AX PoC standard framework with systematic 5-step process from problem definition to ROI calculation
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
WIZBASE provides 24/7 operational support for all cloud maintenance and operations engagements. Our experienced engineering team delivers continuous health monitoring, incident response, and technical assistance to ensure the stability and availability of your cloud environment.
Support Coverage:
- 24/7/365 monitoring and incident response
- Dedicated engineering team for your environment
- Escalation path from frontline engineers to senior cloud specialists
Engagement Structure: Each engagement begins with an initial environment assessment to define monitoring baselines, escalation workflows, and communication channels. Ongoing support includes monthly health reports, quarterly optimization reviews, and incident post-mortems with root-cause analysis.
Customer Responsibilities: Buyers must designate a primary point of contact and maintain approval workflows for change management activities. Environment access credentials and documentation are required during onboarding.
Getting Help: For support inquiries, incident escalation, or to schedule a consultation with our cloud specialists, please contact WIZBASE at aws_wiz@wizbase.co.kr . Our team will respond to initiate the engagement process and establish your dedicated support communication channels.
For refund requests or billing inquiries, contact WIZBASE at aws_wiz@wizbase.co.kr referencing your AWS Marketplace subscription.