Public Health Call Center Services

We help government agencies and commercial organizations deliver effective and compliant public health programs to their constituents using AWS Connect and other AWS Services. Our available contact center solutions include:

• Inbound and outbound contact support (phone, IVR, chat, text, email, social media)
• Program enrollment
• Benefit support and guidance
• Contact tracing
• Vaccine communication and coordination

Our differentiated experience and qualifications include:

• Large enterprise scale – We are part of Navient, a leading business processing solutions provider with 6,500 employees, a coast-to-coast footprint, and a nearly $2 billion market capitalization.
• Deep expertise with sensitive health conversations – Respecting patients, protecting sensitive data, and following relevant regulations are fundamental to our HIPAA-compliant operations.
• Tailored solutions – We build programs for each client’s unique needs.
• Rapid deployment – We activated high-volume call centers in as little as two business days for state governments during the COVID-19 crisis.