D3Clarity Amazon Connect AI QA Automation with Contact Lens POV

D3Clarity’s professional services engagement provides organizations with a proof-of-value program that implements and validates AWS-native QA automation using Contact Lens AI with their current Amazon Connect infrastructure to modernize quality assurance. This Proof-of-Value accelerator deploys Amazon Connect Contact Lens and Performance Evaluation in a limited-scope pilot, validates business outcomes, and delivers a decision-ready ROI model—all within 2-3 weeks.

Manual QA processes typically cover <5% of agent interactions, consume significant supervisor time, and produce inconsistent evaluations. Contact center leaders in healthcare, financial services, retail, and enterprise support operations need rapid validation that AI-powered QA automation delivers measurable efficiency gains before committing to full-scale rollout.

Typical pilot results demonstrate 10x QA coverage improvement (from 5% to 50%+) and 30-40% reduction in evaluation time per interaction. We help you reduce manual QA efforts, surface key customer experience insights, and enable agents with real-time coaching tools.

D3Clarity's AWS Partner Funding expertise may reduce the pilot investment to near zero for qualified organizations across the US, Canada, and LATAM.

As an AWS Advanced Tier Consulting Partner specializing in Amazon Connect Delivery, with decades of cloud and data expertise, D3Clarity’s services are secure, optimized, and designed to deliver rapid business results.

• 2-3 week pilot validation targeting 50%+ QA coverage improvement from baseline manual sampling to AI-enabled automated evaluation
• Measurable agent performance gains with up to 20% improvement in performance scores through consistent, automated feedback
• Complete business case deliverables: ROI model, scaling roadmap, executive summary for full-implementation decision-making
• Compliance-ready deployment backed by SOC 2 Type II posture and HIPAA BAA availability for regulated industries
• Amazon Connect Delivery expertise from certified consultants with production-scale contact center AI experience
• Clear roadmap to get from pilot to production with optional 24×7 support as you scale beyond the validation phase

• Specialized Amazon Connect AI Expertise: As an AWS Advanced Tier Consulting Partner with Amazon Connect Delivery, D3Clarity brings verified capability in contact center AI automation.
• Proven Outcomes: An insurance provider improved QA coverage from 2% to 65% in a 3-week pilot, validating AI evaluation accuracy against human QA baseline. A healthcare organization achieved 18% agent performance score improvement within 4 weeks through automated, consistent Contact Lens feedback.
• Rapid Proof-of-Value Methodology: Our POV approach delivers measurable validation in 2-3 weeks, not months. We baseline your current QA coverage and performance metrics, deploy Contact Lens and Performance Evaluation with prebuilt evaluation templates, run the pilot with automated scoring and feedback, then package results into an ROI-ready business case.
• AWS Funding & Complete Implementation Path: D3Clarity routinely secures AWS Partner Funding that may covers significant portions of pilot costs for qualified clients—many organizations complete this proof-of-value at zero net investment. Beyond the pilot, we provide the complete implementation path from validation through production scale, including optional 24×7 support. Our SOC 2 Type II posture and regulated industry experience (HIPAA, PCI-DSS) ensure compliance-ready scaling for healthcare, financial services, and insurance contact centers.

AWS Services Disclosure:

This implementation may include the use of Amazon Connect, Contact Lens for Amazon Connect, Amazon Connect Performance Evaluation, Amazon Lex, AWS Lambda, and Amazon Q in Connect, AWS CloudFormation, Amazon CloudWatch, AWS IAM, AWS Lambda, Amazon S3, Amazon QuickSight, AWS Glue, Amazon Kinesis, Amazon EventBridge, and AWS Step Functions.