Sold by: Concentrix
iX Hello gives employees an always-available resource for HR policy questions and onboarding guidance, reducing burden on HR teams while improving the employee experience from day one.
Overview
HR teams lose hours answering the same questions. Benefits, time-off policies, onboarding logistics. New hires, meanwhile, are left navigating dense documentation during the moments that matter most for retention. iX Hello changes that dynamic. Connected to your HR knowledge base with handbooks, policies, benefits details. it delivers instant, accurate answers without requiring HR intervention for every routine inquiry. New hires get a guided onboarding experience that makes them feel supported from day one. Tenured employees get an always-on policy resource. HR reclaims time for the work no AI can replace: coaching, culture-building, and strategic decisions. Smarter support. No added headcount. No bottlenecks.
Highlights
- Always-On HR Support: iX Hello serves as a 24/7 resource for employee questions about benefits, PTO, compliance, workplace policies, and more, delivering consistent, accurate answers grounded in your organization's actual documentation.
- Guided New-Hire Onboarding: New employees can navigate their onboarding journey conversationally, getting step-by-step guidance on processes, systems, and expectations without overwhelming HR or relying on a single point of contact.
- Reduced HR Ticket Volume: By deflecting routine policy and procedure questions to iX Hello, HR teams spend less time on repetitive inquiries and more time on strategic initiatives, employee relations, and the moments that require a human touch.
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
iX Hello Standard Users Monthly | Operational access for employees who consume ixHello-powered capabilities. Suited to knowledge workers, department leads, and frontline teams interacting with pre-built bots and skills. Includes CRM and helpdesk integrations (Salesforce, ServiceNow, Zendesk, BMC Remedy), productivity Alexa Skills, and secure account linking with MFA via one-time PIN. Users interact with capabilities built by administrators , no build or configuration access. At $50.00/user, a 100-user deployment costs $5,000/month. | $50.00 |
Dimensions summary
This listing has one pricing dimension: iX Hello Standard Users, billed monthly per user. You pay a set rate for each user who accesses the AI-powered capabilities. Costs scale directly with your user count, so a larger team means a higher monthly total. Standard Users get operational access to pre-built bots and skills, along with common CRM and helpdesk integrations, plus secure account linking with multi-factor authentication. These users interact with capabilities that administrators build; they do not get build or configuration access. This is a contract-based purchase priced on user volume.
Top-of-mind questions for buyers
Each individual employee who accesses ixHello-powered capabilities counts as one user. This includes knowledge workers, department leads, and frontline team members. Every person with operational access adds one unit to your monthly count. Users only interact with pre-built bots and skills, so administrators building capabilities are not defined here.
Cost scales directly with your active user count. Each added user increases the monthly total by the per-user rate. Removing users lowers it accordingly. There are no tiers or included-amount thresholds, so pricing stays linear at the same per-user rate for every user.
Standard Users get operational access to pre-built bots and skills. This includes CRM and helpdesk integrations, productivity skills, and secure account linking with multi-factor authentication via one-time PIN. They consume capabilities built by administrators. They cannot build or configure bots and skills themselves.
www.concentrix.com
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Vendor refund policy
All iX Hello charges are non-refundable except where required by law. Refund requests due to verified service outages exceeding 72 hours may be considered if submitted within 30 days of the charge date with a valid support case on record. To request a refund, contact support@concentrix.com with your AWS account ID and transaction ID. Requests are reviewed within 10 business days.
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Delivery details
Software as a Service (SaaS)
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Resources
Support
Vendor support
Email support available at ix_hello_support@concentrix.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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