Ellie for Public Sector: Eligibility Case Worker Assistant

Public assistance case management systems may present challenges including redundant data entry, unclear requirements, complex navigation, and limited progress tracking that delay benefits access and frustrate applicants. Deloitte’s Ellie Eligibility Assistant can transform this experience by replacing traditional forms with guided, human-like interactions that help make data entry and case navigation simpler and more accurate.

Integrated into eligibility portals, Ellie provides conversational intake that guides case workers through eligibility selection, document uploads, and application review. Document intelligence extracts data from uploaded documents to pre-fill forms and reduces effort. The platform supports interview preparation by reviewing case data to identify missing information and provides live interview support by assisting caseworkers or actively conducting interviews to gather required information.

Deloitte implements Ellie using AWS Bedrock to promote operational consistency by standardizing intake workflows across teams and programs while relieving caseworker workload through automation of routine tasks. Our approach is designed to increase application accuracy through intelligent data validation and real-time guidance while enhancing user experience with natural, conversational interfaces that reduce confusion and build trust with applicants.