G-ABLE Managed Services

G-ABLE Managed Services offers full-spectrum cloud operations management, ensuring your environment remains secure, stable, and optimized. Our service is aligned with IT Service Management best practices and is delivered by experienced cloud operations engineers under defined SLAs. From proactive monitoring to incident, change, and patch management, we help organizations achieve operational excellence and peace of mind on their cloud journey.

Whether you’re running mission-critical workloads or scaling digital services, our team ensures availability, performance, and continuous improvement of your AWS infrastructure.

Our Services Include:

1. Monitoring & Operations

• Ticket management with integrated ITSM tools
• 24x7 NOC alert monitoring
• Daily/Monthly operational health checks with Amazon CloudWatch / QuickSight
• Monthly service reports
• Online monthly service review meetings

2. Incident Management

• Remote troubleshooting by skilled engineers
• Incident and problem management, including root cause analysis for critical issues regarding AWS Cloud Services
• EC2 and OS-level troubleshooting

3. Configuration & Change Management

• Add/Change/Remove AWS virtualized resources
• Add/Change/Remove AWS firewall policies
• Add/Change/Remove AWS Backup configurations
• Add/Change/Remove operating system configurations on Amazon EC2
• Add/Change/Remove AWS Identity and Access Management (IAM)

4. Security & Improvement

• Monitoring your security threats and posture with AWS Security Hub (If Any)
• Patching management
• Minor updates related to security vulnerabilities
• Public cloud cost management and optimization

Expected Outcomes

• Proactive issue resolution and continuous monitoring of workloads
• SLA-aligned support with clear escalation and resolution paths
• Reduced unplanned downtime and improved performance
• Efficient change handling and risk mitigation
• Cost optimization and governance for AWS cloud usage