Sold by: Syntax Systems USA LP
Customer-facing and sales-team AI across product, lead-time, forecasting, and after-sales. Routes multi-brand product questions to specialized sub-agents in parallel (with warranty source links and dealer locator), validates and returns location-specific lead times in clean tables, predicts sales demand under volatile conditions integrating weather and economic signals, and provides hybrid AI support to technical customer service staff for complex issues. VP Sales, customer service directors, and after-sales heads get faster answers, better commitments, and scalable expert support without growing headcount.
Overview
Syntax Sales & Customer Engagement AI Suite built on Amazon Bedrock makes customer-facing and sales teams faster and more accurate — across product Q&A, lead-time commitments, demand forecasting, and after-sales technical support. VP Sales, customer service directors, and after-sales heads scale expert support without scaling headcount.
Key Capabilities
- Multi-brand product Q&A routed in parallel to specialized sub-agents
- Warranty source links and dealer locator surfacing
- Validated, location-specific lead times returned in clean tables
- Sales demand prediction integrating weather and economic signals
- Hybrid AI support for technical customer service on complex issues
Customer Benefits
- Sales reps quote lead times that hold up to commitment
- Product questions answered consistently across brands and channels
- Forecasters get demand signals that account for real-world volatility
- Technical CSRs resolve complex cases faster with AI-augmented guidance
- Customers reach the right dealer with the right warranty information
Outcomes
- Higher quote-to-order conversion through accurate lead times
- Improved forecast accuracy under volatile market conditions
- Reduced average handle time on technical support cases
- Higher first-contact resolution rate
- Scaled support coverage without proportional headcount growth
Who It's For
VP Sales, Customer Service Directors, Heads of After-Sales, Demand Planners, and Channel/Dealer Operations leaders at multi-brand manufacturers and distributors.
Engagement Process
Delivered as a managed AI suite with enterprise security, consolidated billing, and integration to CRM, product master, lead-time, demand planning, and service systems.
Less than 8 weeks to Value-Realization
- Discovery – Define & Prioritize
- Integration and Configuration – Configure & Build
- Pilot and Validation – Deploy, Test and Validate
- Go-Live and Handover – Value Generation begins
Highlights
- Multi-Brand Product Q&A with Dealer and Warranty Routing: Specialized sub-agents work in parallel to answer product questions across multiple brands, returning warranty source links and dealer locator results. This architecture routes each query to brand-specific knowledge rather than relying on a single general-purpose model, delivering faster and more precise answers for customer-facing sales teams and after-sales staff handling complex multi-brand portfolios.
- Location-Specific Lead-Time Validation and Sales Demand Forecasting: Returns validated, location-specific lead times in clean tables so sales teams can make accurate delivery commitments. The demand forecasting capability integrates weather and economic signals alongside historical data to predict sales under volatile market conditions, helping VP Sales and planning teams improve quote-to-order conversion and forecast accuracy.
- Hybrid AI Support for Technical Customer Service: Augments technical customer service staff with AI-powered guidance for complex after-sales issues, enabling higher first-contact resolution rates and reduced average handle time. Designed for customer service directors and after-sales heads who need to scale expert support coverage across growing inquiry volumes without proportional headcount increases.
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Syntax provides 24x7 global support for all AI Suite services. Support covers issue resolution, troubleshooting, configuration questions, and assistance with integrations.
Getting Started
To begin an engagement, schedule a discovery call with Syntax to assess your data readiness, identify priority use cases, and receive a tailored implementation plan. Contact Syntax through AWS Marketplace or visit syntax.com to request a scoping session.
Ongoing Managed Service Support
As a managed AI suite, Syntax handles ongoing model management, data pipeline monitoring, and system optimization. Support covers questions about using the service, troubleshooting data integration issues, and requesting configuration changes.
Contact and Assistance
For support inquiries - including service issues, troubleshooting, and refund requests - reach out to Syntax's global support team at support@syntax.com , available around the clock.