Deployed on AWS
Teller is the leading cloud-based cashiering and payments solution for government agencies in North America. The Teller solution is feature-rich and easy-to-use, with software for cashiering, point of sale, back office, electronic revenue submission, and online customer payment portals - integrated to dozens of the most common government applications.
Overview
Teller Cashiering is the leading cloud-based payments solution for government agencies in North America. The Teller solution includes software for cashiering, point of sale, back office, electronic revenue submission, and online customer payment portals. The SOC2 certified technology is feature-rich, easy-to-use, and integrated to the leading industry software your agencies already use.
State and local government agencies love Teller for robust reporting, collection, cash controls, revenue/reconciliation management, and unmatched client support. It's why we boast a 100% client retention rate. Leveraging leading-edge technology, the Teller solution seamlessly integrates with software applications for taxes, utilities, permits, health services, licenses, general records, public safety, treasurer's office, financials, and much more. Integrations are real-time or batch depending on your organization's preferences.
Teller offers a comprehensive solution for end-of-day cash drawer balancing. A close-out process supports cashiers to easily produce a detailed list of receipts and summary of all tender collected, including cash, checks, credit cards, money orders, and more. Cash can be broken out by denomination or grouped by bills vs. coins. Batch and Deposit-level reports make reconciliation easy across all included cashiers. Audit reports provide transparency and accountability by showing cashier activity.
Highlights
- An enterprise, cloud-based payments solution specifically for state and local government. Designed especially for government, the Teller solution includes a complete suite of software for cashiering, point of sale, back office, electronic revenue submission, and online customer payment portals.
- Achieving excellence in government cashiering for clients across North America. Teller's 100% client retention rate is a factor of feature-rich software, highly successful implementations, and the best client support in the industry.
- Teller simplifies your payment ecosystem. Integrations to dozens of commonly used government software applications lets you centralize revenue collection and management for utility billing, permitting, banks, credit processors, taxes, licenses, libraries, parking, courts, parks and recreation, and much more.
Details
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Teller SaaS Agreement | Teller Standard with 5 users, including Financials Integration, 2 Payment Imports, Bank ICL deposit, Revenue Submission, and Teller Online modules. Check scanning up to 15,000 scans annually. Online Transactions up to 50,000 annually. Includes implementation project. | $210,560.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Additional Teller Named User | One additional non-read-only user of Teller | $720.00 |
Additional Payment Import interface | Additional interface to import payment data into Teller from a third party application | $1,980.00 |
Business System Interface | Additional integration with a third-party application, typically using real-time APIs | $3,300.00 |
Additional block of 15,000 check scans | Increase annual check scanning limit by another 15,000 scans | $2,580.00 |
Additional block of 50,000 Teller Online transactions | Increase limit of payment transactions through Teller Online by an additional 50,000 | $8,256.00 |
Special Requests | Special Requests for 10 hours | $3,000.00 |
Dimensions summary
Pricing centers on the Teller SaaS Agreement, a base contract that includes 5 users, core modules, an annual check scanning limit of 15,000 scans, up to 50,000 online transactions, and an implementation project. The other dimensions are add-ons you buy on top of that base. You add named users, payment import interfaces, or business system integrations one unit at a time. You raise capacity limits by purchasing blocks of 15,000 check scans or 50,000 online transactions. Special Requests cover 10-hour service increments. This lets you scale usage and connections to match your agency's needs.
Top-of-mind questions for buyers
A named user is one non-read-only account that can log in and process transactions. The base Teller SaaS Agreement includes 5 such users. Each Additional Teller Named User unit adds one more non-read-only account. Read-only access does not consume these named user slots.
The base agreement covers up to 15,000 check scans and 50,000 online transactions per year. To raise these limits, you buy capacity blocks. Each check scan block adds 15,000 scans annually. Each online transaction block adds 50,000 transactions annually. You add blocks to match your expected volume.
A Payment Import interface brings payment data into Teller from a third-party application. A Business System Interface is a broader integration with a third-party application, typically using real-time APIs. The base agreement includes 2 payment imports. You buy each additional interface or integration as a separate unit.
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Refunds not permitted. Contact sales@canamtechnologies.com for special requests.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
The Teller Client Care team provides the following standard services:
- Help desk support to the client's designated support staff for diagnosing, triaging, and trouble-shooting support requests during business hours.
- Online issues reporting and tracking tool for reporting and tracking issues 24 x 7 x 365. Scheduled monthly maintenance outside of business hours.
- Support email address to open tickets via email.
- A toll-free support number provided to every Can/Am client.
On call support can be added as an option item in advance, or in case of an unexpected after-hours emergency, the client can call their Can/Am account manager to escalate and rally the necessary support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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