Sold by: Salesforce, Inc.Â
Deployed on AWS
Salesforce Communications Cloud, enhanced with Agentforce, delivers a suite of industry-specific applications, a unified industry compliant data model and APIs, and AI-powered automation for Communications Service Providers. Built on the #1 AI CRM, the solution streamlines middle office and front office operations, reduces operational costs, and enhances the overall customer experience.
Overview
Transform your business and operations from marketing and sales to order fulfillment and customer service with Salesforce Communications Cloud now enhanced with Agentforce. Increase ARPU reduce churn and streamline the quote-to-order process with industry-standard integrations built-in AI and purpose-built applications.
Agentforce, the agentic layer of Communications Cloud, empowers organizations with a library of pre-built skills to automate tasks boost efficiency and elevate customer experiences. It also includes Agent Builder a low-code tool for creating and deploying custom agents tailored to unique business requirements.
This complete solution helps you manage the entire customer lifecycle. Start by centrally managing your portfolio with a flexible product catalog that supports attribute-based modeling. Generate accurate quotes for any service including complex multi-site deals with a powerful engine for configuration, pricing and quoting. Accelerate deal closure by managing the entire lifecycle of your contracts and then streamline fulfillment from capture to activation using automated order management to orchestrate tasks across any system. You can also build engaging guided experiences for your teams automate complex business decisions and gain AI-powered insights to reduce churn and optimize every customer interaction.
Highlights
- *Manage the Complete Revenue Lifecycle:* Streamline your entire quote-to-cash process on a single platform. Centrally manage your product catalog configure complex B2B multi-site quotes with guided selling accelerate contract approvals and automate order fulfillment and orchestration to reduce manual effort and ensure accuracy from sales to service.
- *Boost Efficiency with Agentforce for Communications*: Deploy purpose-built AI to enhance every interaction. Use Agentforce to automate complex tasks equip agents with pre-built consoles and guided workflows and leverage predictive insights to proactively identify and reduce customer churn all powered by an intelligent industry data model.
- *Accelerate Transformation with an Agile Platform:* Future-proof your operations with a scalable solution designed for integration. Utilize a library of TM Forum-compliant industry APIs to connect with existing BSS and OSS systems and use low-code tools to quickly build and modify processes allowing you to adapt to new business models and market demands.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
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Financing for AWS Marketplace purchases
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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