Sold by: Zen CX Consulting Services LLCÂ
Freshservice is a cloud-based Service Desk solution that allows for comprehensive management of support requests, assets, incidents, changes, and more, following ITIL best practices. Ideal for modernizing and optimizing internal operations, facilitating agile problem resolution, improving user experience, and increasing team efficiency
Overview
This implementation package will include the following setup:
- Ticket Management
- Incident Management
- Service Catalog (from Growth Up to 80 items)
- Approval Workflows (from Growth)
- Field Customization, SLA
- Business Hours,
- Agents | Groups | Requesters
- Ticket Automations - Up to 30
- Support and Self-Service Channels like Email, Basic Portal Branding (logo, colors)
- Service Bot (MS Teams / Slack)
- Knowledge Base Structure
- Asset and Project Management
- Asset Management
- Normalization
- Automatic Discovery
- CMDB
- Software License Management, Asset Lifecycle
- Workspaces - Up to 3
Highlights
- Customer will be able to go Live with a deep configuration and training services from zen.
Details
Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Support will be provided until the Go Live through our project team as well as the Zen support team through the Zen Helpdesk https://soporte.itzen.io/Â or through our support email soporte@zenlatam.comÂ
Software associated with this service
Freshservice
By Freshworks Inc.
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.