Concierto MANAGE- Base Operations is a comprehensive SaaS platform designed for managing the entire lifecycle of applications and infrastructure across AWS, and on-prem environments. It features out-of-the-box multi-cloud integrations, integration with specialized infra, performance and security tools, a robust ITIL process workflow-based orchestration model with over 600 automated processes, all powering advanced IT service management.
Hybrid cloud environments demand a unified platform to efficiently manage the entire lifecycle of applications and infrastructure, across cloud and on-premises environments.
Concierto MANAGE-Base Operations is a powerful SaaS, zero code platform that enables enterprises to operate the full lifecycle of applications and infrastructure seamlessly across AWS On-premise and private clouds from a single console. Concierto Manage is based on ITIL standards and is ISO 27001 and CSA Star certified. Concierto MANAGE- Base Operations SaaS Solution covers the following:
Key Features
Concierto MANAGE: Base Platform: All features such as Admin, Automation Catalogs, 3rd party integrations, CMDB, ITSM, Monitoring. See Concierto MANAGE- Base Operations for details.
Organizational hierarchy, roles and responsibilities, authorizations, CAB workflows.
Out of the box Automation Catalogs for the Hybrid Cloud.
Plug and play box integrations with 30+ specialized infrastructure and applications management tools.
Provisioning and customizable workflows from acatalog of over 600 automations.
Dynamic, hybrid-cloud CMDB with near real-time updates of asset information and changes across all cloud and on-prem environments.
End to End hybrid cloud ITSM- One click Request, Change & Problem and AI based Incident Management.
Infrastructure Monitoring solution
Concierto Automation Library with the ability to create custom workflows by integrating automations.
360 degree operational Analytics and periodic reporting; deep insights with real-time and periodic reports on operations, SLAs, consumption, and anomalies.
Calendarized IT operations and real-time collaboration tools
Online learning, knowledge base, documentation, and user support
Highlights
Rapid Deployment and time to launch: Concierto MANAGE-Base Platform can be deployed within weeks by Trianz professional services or partners as opposed to months and years taken by legacy tools.
Ease of learning and use by IT Ops teams operating in on-prem environments; Single pane of glass with high degree of Self-service; Simplification of skill base and operations; High velocity and efficient services.
Comprehensive incident, change, and event management capabilities, which includes automated incident creation, RCA and impact analysis, and one-click remediation.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
You pay one recurring rate for each virtual machine (VM) the platform manages, billed monthly. A VM is a software-based computer running in your cloud or on-premise environment. Your cost scales directly with how many VMs you place under management. There are no separate tiers or instance sizes to choose. Adding VMs increases your monthly total; removing them lowers it. User access is not a billing factor, so the count of VMs is the single variable that drives what you pay.
Top-of-mind questions for buyers
What counts as one virtual machine (VM) for billing?
A VM is one software-based computer under management, whether it runs in a cloud environment or on-premise. The platform supports VMs across virtualization platforms and physical infrastructure. Each managed VM counts once per month, regardless of who accesses it. User accounts are not counted, so unlimited users can operate the platform.
Does my monthly cost change when I add or remove managed VMs?
Yes. You are billed per VM per month, so your total scales directly with the count under management. Adding a VM raises your monthly charge. Removing one lowers it. Self-service provisioning and decommissioning let your teams adjust the managed VM count as needs change.
Do I pay extra for automations, integrations, or the orchestration engine?
No separate charge appears for these in the pricing table. The per-VM rate is the single billing dimension. The platform includes pre-built automations, integrations and connectors, and a native orchestration engine described as requiring no additional licenses. What you pay depends only on the number of managed VMs.
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Concierto MANAGE- Advanced Hybrid Cloud Ops is a comprehensive SaaS platform designed for managing the entire lifecycle of applications and infrastructure across AWS, and on-prem environments. It features out of the box multi-cloud integrations, integration with specialized infra, performance and security tools, a robust ITIL process workflow-based orchestration model with over 600 automated processes all powering advanced IT service management as outlined in Concierto MANAGE- Base Ops. Additionally, Concierto MANAGE-Advanced Hybrid Cloud Ops covers specialized IT Ops as well as Concierto MANAGE for observability and remediation of anomalies and overspend.
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