Genesis Storage

Genesis VNA from GE HealthCare is a cloud-hybrid solution that delivers secure, reliable access to imaging data, ensuring continuous data protection and accessibility.

VideoEngager is a secure, real-time P2P video chat platform designed to enhance sales and support experiences within CCaaS, CX and CRM providers. Trusted by financial institutions, healthcare providers, and enterprises, it escalates to live video calls, chat, screen sharing, co-browsing, without downloads or plugins. VideoEngager offers advanced video recording and retrieval, supports CRM integration, and offers analytics and dashboards to track engagement and optimize performance. The platform improves First Call Resolution, reduces Average Handle Time, and boosts CSAT and NPS scores. With fast deployment, VideoEngager is ideal for e-commerce, remote support, healthcare, education, and more. Deliver personalized, face-to-face service that builds trust and drives conversions right from your website or contact center.

CloudCookies Amazon Connect Migration Accelerator helps organizations of any size migrate their contact center to Amazon Connect quickly and with minimal disruption. This cloud-based solution includes Amazon Connect setup, contact flow migration, integrations, knowledge transfer, and training. As an AWS Advanced Tier Partner, we deliver seamless, expert-led contact center modernization on AWS across all industries.

Genesys Cloud is a leading AI-Powered Experience Orchestration platform that delivers omnichannel customer experiences. Featuring virtual agents, sentiment analysis, and customer journey analytics, our solution empowers organizations to optimize their contact center and enhance unified communications across all channels.

Genesys will deploy a project team for analysis, design, provisioning, configuration, and consultation, associated with the base deployment of Genesys Cloud CX as defined in a Genesys provided Statement of Work. The Genesys Professional Services Jumpstart targets taking your Genesys Cloud Customer Experience solution live within 60 days from kickoff. Prescriptive configuration includes best practices for cloud-based VoIP telephony, skills-based routing, customer identification with CRM integration, voice callbacks and recording, digital channel deployment, and quality evaluation. This Jumpstart readies your contact center for simple operation, maintenance, and future expansion with further integrations, interaction channels, and employee engagement. Supporting services every step of the way, including access to continued learning through Genesys Beyond, ensures a seamless go-live and maximizes the value realized from your solution.

Enable your agents to securely process card payments through the Genesys Contact Centre with SmartPCI, a PCI DSS Level 1 compliant and certified plugin. By utilising SmartPCI, we ease the burden of PCI DSS compliance, reducing risk exposure and saving both time and money.

Genesys Cloud CX helps government agencies create better employee and constituent experiences. It connects teams, systems, and interactions so constituents feel understood and agents feel empowered. Build trust and improve mission outcomes with a modern cloud contact center platform.