Sold by: CORECLOUD (HK) TECHNOLOGY LIMITED
CoreCloud provides expert support for troubleshooting, optimizing, and migrating AWS cloud environments. Our team helps customers identify root causes, resolve infrastructure and application issues, improve reliability, and execute secure, well-planned migrations with minimal business disruption.
Overview
CoreCloud AWS Cloud Troubleshooting and Migration Support helps organizations operate, optimize, and modernize their AWS environments. CoreCloud provides practical technical assistance for diagnosing production incidents, resolving infrastructure and application issues, improving cloud reliability, and planning or executing migrations to AWS.
Our engineers can assist with AWS architecture reviews, incident investigation, performance analysis, networking and connectivity issues, identity and access management, security configuration, monitoring and observability, backup and disaster recovery, cost optimization, and application modernization. CoreCloud uses a structured approach that includes environment assessment, issue isolation, root cause analysis, remediation planning, implementation support, validation, and knowledge transfer.
Migration services may include discovery and assessment, workload dependency mapping, migration strategy development, landing zone and account structure guidance, network and security design, workload migration planning, data migration coordination, validation, cutover support, and post-migration optimization. The scope, delivery model, response times, and service levels are agreed with the customer before work begins.
This service relates to AWS services and products including Amazon EC2, Amazon VPC, Amazon RDS, Amazon S3, AWS IAM, Amazon CloudWatch, Elastic Load Balancing, AWS Lambda, Amazon ECS, Amazon EKS, AWS CloudFormation, AWS Backup, AWS Organizations, AWS CloudTrail, and other AWS services selected for the customer's environment. AWS services are provided separately by AWS and are not included in this service unless explicitly stated in the applicable customer agreement. CoreCloud is an independent service provider and this listing does not represent an endorsement by AWS.
Highlights
- CoreCloud helps accelerate incident resolution with structured AWS troubleshooting, root cause analysis, remediation planning, and implementation support for infrastructure and application issues.
- Plan and execute secure AWS migrations with workload assessment, dependency mapping, architecture guidance, validation, cutover assistance, and post-migration optimization from CoreCloud's cloud engineering team.
- Improve cloud reliability, security, performance, and operational visibility across AWS services through practical recommendations and hands-on technical support.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Customers receive technical support from CoreCloud's AWS cloud engineering team for the scope of services described in the applicable order or service agreement.
Support includes initial service coordination, technical issue analysis, troubleshooting guidance, migration planning assistance, implementation support, and knowledge transfer. Support may be delivered remotely through email, scheduled meetings, ticketing systems, and approved customer communication channels.
Support hours: Monday–Friday, 09:00–18:00, UTC+8 Support email: aws@costalerts.cn Support URL: https://www.corec.cc/ Emergency contact: 176-8943-2500
Response times and service levels depend on the selected CoreCloud service package and are defined in the applicable customer agreement. Customers should provide relevant logs, configuration details, architecture information, and access through approved secure channels to enable efficient investigation. AWS account root credentials and long-lived access keys should not be shared directly.