Sold by: Acta Solutions
Streamline customer service workflows for government agencies to decrease staff stress, costs, and improve consistency of quality for constituents.
Overview
Acta Mustang™ is a customer service software solution that integrates directly into the email inbox. Mustang allows government staff to resolve customer issues by building responses to specific inquiries with fast, easy clicks. Automated analytics also provide government leaders with insights into customer bottlenecks.
To Schedule a demo with our team and discuss your use case, please reach out to Tai Huynh (tai@actasolutions.io ; 727-458-3073).
Highlights
- Increase consistency with centrally-managed dynamic templates
- Save staff time by streamlining customer service workflows
- Increase customer satisfaction with faster response times and more accurate information
Details
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Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Basic Tier | 1 Team, Unlimited users | $4,800.00 |
Standard Tier | 3 teams, Unlimited users | $9,600.00 |
Enterprise Tier 1 | 5 Teams, Unlimited users | $18,000.00 |
Enterprise Tier 2 | 7 Teams, Unlimited users | $24,000.00 |
Enterprise Tier 3 | 10 Teams, Unlimited users | $36,000.00 |
Unlimited Tier | 25 Teams, Unlimited users | $48,000.00 |
Vendor refund policy
Refund available within first 60 days of purchase.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
User Guide - https://www.actasolutions.io/blog/user-guide , IT dept FAQs - https://www.actasolutions.io/blog/it-faqs 317-677-6787, pavani@actasolutions.io
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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