TDP Subscription – 24x7 Support per Cluster (Annual Service) - PS

Overview The TDP Managed Support Subscription is a turnkey annual Professional Services engagement that delivers continuous operational support for Tecnisys Data Platform (TDP) clusters in AWS environments. Engineered to guarantee high availability, compliance and performance, this offering fully aligns with AWS Marketplace Professional Services guidelines.

24×7 Proactive Monitoring:

• Continuous collection of metrics and custom alerts via AWS CloudWatch and native TDP telemetry
• Automated anomaly detection and escalation workflows
• Incident Management
• Rapid triage and resolution of critical incidents with MTTR ≤ 30 minutes
• Tiered escalation protocols and pre-defined operational runbooks
• Minor Change Management
• Non-disruptive application of security patches and configuration updates via tdpctl
• Post-change validation through smoke tests and health checks
• On-Demand Scalability Validation
• Verification and tuning of AWS Auto Scaling Group parameters
• Dynamic capacity planning to accommodate workload spikes

Deliverables & Outcomes:

• Monthly Performance Reports: Uptime, latency and capacity utilization metrics (99.9% availability target)
• Quarterly Compliance Reports: Security hardening, encryption audits and IAM policy reviews
• Real-Time Dashboards: Amazon QuickSight integration for live cluster monitoring

Operational Runbooks & Playbooks: Standardized procedures for repeatable incident resolution