Sold by: Auraya SystemsÂ
Deployed on AWS
EVA is a voice biometric extension that allows organisations to implement voice identification & verification capabilities to their Amazon Connect service. EVA is the next-gen voice biometric capability that provides frictionless and delightful customer experience and improved security.
Overview
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers or switching applications to access OTPs can result in inefficient and cumbersome customer experience. Time is wasted trying to verify customers with insecure methods.
EVA works in English out of the box but can be configured to work in languages other than English. Recognising what specific digits are spoken using EVA's native speech recognition is only available for the English language out of the box.
EVA has additional capabilities such as real-time fraud detection and digital channel enrolment and verification options that can be turned on with customisation services from Amazon Connect consulting partners. If you are interested in these additional features, please contact an Amazon Connect consulting partner that is an authorised Auraya reseller partner.
Highlights
- Easy to turn on active and passive voice biometric extension that provides delightful, seamless verification of legitimate customers for all transactions in Amazon Connect whilst protecting customer privacy.
- Customers can take advantage of personalised self-service as identity is confirmed and all customer personalisation options are available to improve service and efficiency.
- Agent satisfaction and efficiency is dramatically improved due to eliminated friction in the identity and verification process.
Details
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Delivery method
Delivery option
EVA Software Stack
Latest version
Operating system
AmazonLinux amzn2-ami-hvm-2.0.20200406.0-x86_64-gp2
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/user/hour |
|---|---|
Enrol Transaction | $0.15 |
Verify Accept Transaction | $0.15 |
Verify Reject Transaction | $0.15 |
Active Learn Transaction | $0.00 |
Conversational Enrol Transaction | $0.025 |
Conversational Verify Accept Transaction | $0.025 |
Conversational Verify Reject Transaction | $0.025 |
Conversational Active Learn Transaction | $0.00 |
Cross Match Transaction | $0.15 |
Model Rank Transaction | $0.15 |
Vendor refund policy
The service can be cancelled at any time with no cancellation fee however all fees incurred prior to cancellation are non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
EVA Software Stack
Launches the EVA AWS stack which sets up the ArmorVox server with voice stream processing capabilities and configures a set of ready to use Amazon Connect flows that perform voice biometric enrolment and verification over the phone.
CloudFormation Template (CFT)
AWS CloudFormation templates are JSON or YAML-formatted text files that simplify provisioning and management on AWS. The templates describe the service or application architecture you want to deploy, and AWS CloudFormation uses those templates to provision and configure the required services (such as Amazon EC2 instances or Amazon RDS DB instances). The deployed application and associated resources are called a "stack."
Version release notes
Updating all AMI OS packages and AMI ID in existing CFT
Additional details
Usage instructions
Follow the install and configuration guide (https://drive.google.com/file/d/1ZoZ1XzzyvCP7YPNq6ykNrb109U2OioNy/view ) to easily integrate your Amazon Connect instance. To connect to the operating system, use SSH and the username ec2-user. Please refer to the install and configuration guide ("EVA Setup Guide") for more information on configuration listed in additional resources.
Resources
Vendor resources
Support
Vendor support
Auraya will provide two (2) hours of free implementation support to customers who deploy an EVA solution. If more hours of implementation support is required then implementation technical support can be purchased at Auraya's standard daily rate of USD 2,000.00 per day. Auraya provides free software support for EVA during Auraya's normal business hours if a fault in EVA's software is detected by a customer that causes EVA to stop working as advertised. See EVA Product Sheet for more details. Auraya Support, support@aurayasystems.com Auraya Sales/Info, info@aurayasystems.com Phone: +1 855 249 8318
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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