8nap AI CoCo – Conversations with Complex Data

8nap AI CoCo by Zimetrics is an enterprise-grade conversational AI platform designed for natural language interactions with structured and unstructured data sources. It powers business intelligence, self-service bots, and customer support automation by enabling contextual, real-time dialogue with backend systems. Built on schema-aware models and pre-engineered data connectors, CoCo ensures scalable, secure, and domain-optimized performance with reduced token costs. Enterprises benefit from faster decision-making, lower support loads, and intuitive access to insights—all without requiring complex BI tools or dashboards.

Features:

• Pre-Engineered Connectors for Complex Data Sources Enables quick integration with diverse backend RDBMS for real-time data interaction.

• Schema-Aware Models with Fine-Tuning Reduces token consumption and enhances response relevance with optimized schema-aware language models.

• Guardrails for Enterprise-Grade Security Built-in RBAC and access policies safeguard sensitive data during conversations.

• Conversational Workflows with Contextual Memory Supports multi-turn conversations, configurable business logic, and intelligent follow-ups through feedback loops.

• Conversational Reporting Blends Retrieval-Augmented Generation with structured data for on-demand conversational reporting and insights visualization.

• LLM-Powered Chat Interfaces Prebuilt chat interface, with chain of thought traceability

Key Implementation Details:

1. Model Finetuning: LLM model is fine-tuned with Sage Maker for database schema adaptation. LLM available on Bedrock is leveraged to generate synthetic training data based on existing schema.

2. Storage & Knowledge Management: Amazon S3, EFS, and Aurora are used for storing documents, shared data, and structured metadata. Amazon OpenSearch serves as the vector store, while AWS Glue manages metadata via a central data catalog. Secrets are securely stored in AWS Secrets Manager with encryption handled by AWS KMS.

3. API & Network Infrastructure: Amazon Route 53 with ACM provides a unified entry point via Amazon API Gateway. Internal services are exposed through a private Application Load Balancer using VPC Link.

4. Authentication & Access Control Amazon Cognito manages authentication and authorization for user access across the platform.

5. Monitoring & Observability Monitoring and logging are enabled through Amazon CloudWatch, AWS CloudTrail, and the ELK stack.