Sold by: FactspanÂ
TicketEase streamlines customer support by automatically converting conversations into actionable tickets, enabling faster resolutions, improved service quality, and more efficient support teams.
Overview
TicketEase transforms customer support by automating ticket creation based on conversation context. It captures key details, categorizes issues accurately, and assigns tickets to the right teams, reducing manual effort and response times. By minimizing backlog and ensuring seamless issue resolution, TicketEase enhances customer satisfaction and optimizes support workflows. With AI-driven automation, support teams can scale efficiently, focus on high-value interactions, and deliver exceptional service.
AWS Services Used in this solution are: Bedrock, SageMaker, Lambda, RDS, S3, and Comprehend.
Key Capabilities: Automated Ticket Creation: Extracts key details and generates structured support tickets Context-Aware Categorization: Ensures accurate classification and assignment Enhanced Support Efficiency: Reduces manual effort and speeds up issue resolution
Highlights
- AI-Powered Ticketing: Streamlining the management of tasks and bugs, this solution automates the process of issue tracking, eliminating the need for manual effort and minimizing the risk of oversight.
- Improved Customer Experience: Enhanced customer experience due to accelerated service and significantly faster response times.
- Optimized Support Workflow: Enhances productivity and team efficiency by streamlining workflows, automating repetitive tasks, and providing a centralized platform for collaboration. This results in faster project completion times, improved communication, and increased overall team output.
Details
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Pricing
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Support
Vendor support
We offer comprehensive support to help you get the best out of Factspan FLUX: Email: Contact@factspan.com /genaihub@factspan.com Phone: +91-6364465639 Support Portal: <www.factspan.com/contact-us/ > Our support team is available to assist with integration, configuration, and troubleshooting. Expect timely responses and tailored assistance to meet your specific requirements