Amazon Connect Customer Migration

Accelerate your contact center migration to Amazon Connect Customer with CX Launch, a structured quick start solution designed to simplify cloud migration, reduce implementation complexity, and minimize disruption to your operations. Built for organizations primarily focused on moving from legacy contact center infrastructure to the cloud, this is a full deployment of Amazon Connect Customer in an 8–10-week average implementation.

**This package includes: **

• Contact center instance setup
• Voice, chat, and email
• Extension routing and voicemail
• Amazon Connect Customer reporting and dashboards
• Queue treatments
• Routing and call management

**What to expect from our migration process: **

• Discovery & Funding Tasks: USAN's team of experts perform a CX assessment of your contact center environment, document requirements, align on project scope and KPIs, and apply for Migration Acceleration Program (MAP) funding if applicable.
• Design and Build: USAN designs your Amazon Connect environment in your AWS account — including IVR menus, dynamic prompts, routing, voicemail, callbacks, and dashboards. All contact flows are documented and approved by your team before development starts.
• QA and UAT: Your environment is put through rigorous internal quality assurance testing before your team conducts User Acceptance Testing — validating every flow, routing rule, and integration.
• Launch: Go-live is a managed event. USAN's team is on-call during your production transition to monitor for issues and resolve them in real time, ensuring a smooth transition to live traffic.
• Handoff and Training: Your team is ready to own the environment from day one with full configuration documentation and eLearning training for both your technical administrators and contact center supervisors.

Why Migrate with USAN? Migrating from a legacy contact center requires more than moving technology from one platform to another. USAN helps organizations simplify the transition to Amazon Connect Customer with proven migration methodologies, a 100% on-time project delivery track, record pre-engineered solutions, and hands-on expertise designed to reduce risk, accelerate deployment, and minimize disruption.

As an Amazon Connect Customer Competency launch partner, USAN is among a select group of partners validated by AWS for Amazon Connect Customer delivery at launch.

With USAN, you benefit from:

• 40% faster deployments and quicker time to value
• Strong track record of on-time delivery
• Pre-engineered solutions that reduce migration complexity
• 60+ out-of-the-box integrations across CRM and contact center platforms
• White-glove migration, implementation, and support
• AI-ready capabilities to modernize customer engagement from day one
• 24/7 U.S.-based NOC support for incident management
• Direct AWS support liaison services for faster issue resolution
• Enterprise-scale expertise supporting 1M+ customer interactions per day

To get started, schedule a call with us here https://usan.com/schedule-a-call  or contact us at AWS-Sales@usan.com