Amazon Connect Custom Video Solution

At CloudInteract, our purpose is simple yet powerful: to reimagine customer experience by making contact center interactions better for you, your customers, and your users.

With countless suppliers offering similar technology, what makes CloudInteract the right choice? Three vital elements; our pillars of AI, Data, and Communication—combined with our holistic approach and commitment to custom-designed solutions, set us apart.

CloudInteract’s custom-built Video Calling experience on Amazon Connect. An extension to Amazon Connect that adds white-label capabilities and an easy-to-use experience for personalised Business to Consumer (B2C) interactions.

• Fully white-label experience, offered as either a standalone website or embeddable webpart.
• Supports both scheduled and on-demand customer video calls, as well as escalation from chat.
• Based on WebRTC, accessible in any modern browser, including tablets and mobile phones.
• Capture pre-call customer data, allow customers to select devices
• Customised lobby experience enables display of images, adverts or information
• Capture real-time feedback at the end of each call
• Calls received and managed within Amazon Connect for a unified contact experience

The Custom Video enhancement solution starts with a requirements workshop and is configured and deployed rapidly based on specific customer requirements with a CloudInteract Business Analyst and an Amazon Connect Contact Centre Consultant Video Call Best Practices and Hypercare available as required