Sold by: CloudInteract
This offering delivers a solution built to extend the power of Amazon Connect Video Calling to improve both Agent and Customer experiences through an enhanced Video Experience
Overview
CloudInteract’s custom-built Video Calling experience on Amazon Connect. An extension to Amazon Connect that adds white-label capabilities and an easy-to-use experience for personalised Business to Consumer (B2C) interactions.
- Fully white-label experience, offered as either a standalone website or embeddable webpart.
- Supports both scheduled and on-demand customer video calls, as well as escalation from chat.
- Based on WebRTC, accessible in any modern browser, including tablets and mobile phones.
- Capture pre-call customer data, allow customers to select devices
- Customised lobby experience enables display of images, adverts or information
- Capture real-time feedback at the end of each call
- Calls received and managed within Amazon Connect for a unified contact experience
The Custom Video enhancement solution starts with a requirements workshop and is configured and deployed rapidly based on specific customer requirements with a CloudInteract Business Analyst and an Amazon Connect Contact Centre Consultant Video Call Best Practices and Hypercare available as required
Why CloudInteract
CloudInteract is an all-in on AWS CX partner specializing in AI-powered CX, Amazon Connect, service platform integration, and experience transformation. With deep expertise across contact centers and enterprise operations, CloudInteract helps organizations digitally transform and evolve platforms that scale with ambition.
Highlights
- Custom Video Enhancement deployed in days
- Business Differentiation with enhanced Customer and Agent Experience
- White-label experience standalone website or embedded webpart
Details
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
As part of our engagement with you, we can provide support and assurance that is appropriate to your requirements as part of a managed services agreement.
Contact us here: https://www.cloudinteract.io/talk-to-us or contactus@cloudinteract.io to get started