Sold by: Simcomm
A serverless, cloud-native solution for fast, secure search and playback of recorded contact center calls stored in Amazon S3. Supports multiple audio formats (WAV, MP3, etc.) and offers a user-friendly web interface built using AWS Amplify. Ideal for compliance, retention, and quality assurance use cases — with zero infrastructure management.
Overview
Organizations often face challenges in retaining and replaying historical call recordings during cloud migration, especially when dealing with diverse audio formats and compliance requirements. The USR Portal addresses this by providing seamless, on-demand playback of archived calls in formats like WAV, MP3, and more — directly from cloud storage.
Designed for flexibility, USR functions as both a standalone solution and an integrable component within existing OEM environments, ensuring minimal disruption to current workflows while enabling fast, compliant access to legacy interactions.
During cloud migrations, organizations often lose the ability to quickly access and replay historical call data—critical for compliance and audits. USR Portal resolves this by providing secure, instant playback of archived calls stored in Amazon S3. USR ensures regulatory-ready retention and retrieval without disrupting your compliance workflows.
Highlights
- Adhere to Regulations and Retention protocols for call recordings
- Provide fast access to historical calls for investigations or legal review.
- Replace legacy call storage systems with a fully AWS-native alternative.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
To speak with Simcomm regarding the details of this offering, please contact us via email at sales@simcomm.com or visit our web site (https://simcomm.com/ ) for more information.
For product support please contact us at support@simcomm.com .