Amazon Connect with AMPGS® Reimagine CX

Our Amazon Connect implementation service combines AWS’ industry-leading contact center platform with TEKsystems Global Services’ (TGS) proven methodologies to deliver transformative customer experiences. This cloud-native solution enables organizations to scale instantly while leveraging AI-powered capabilities across all channels.

Key Benefits

• Accelerated Time to Value: Deploy new features in weeks instead of months with our modular implementation approach.
• Reduced Operational Costs: Achieve up to 30% cost savings through intelligent automation and pay-as-you-go pricing.
• Enhanced Customer Satisfaction: Improve first-call resolution by up to 40% with AI-driven routing and self-service.
• Unlimited Scalability: Handle peak volumes effortlessly with instant scaling and global telephony coverage.
• Continuous Innovation: Stay ahead with seamless access to AWS’ latest AI innovations including Amazon Q and Contact Lens.

Enterprise Use Cases

• Financial Services: Secure, compliant customer interactions with intelligent authentication and fraud detection
• Retail & E-commerce: Omnichannel support across voice, chat, SMS, email, and social channels
• Healthcare: HIPAA-compliant patient engagement with appointment scheduling and automated reminders
• Technology Companies: Technical support automation with knowledge-driven self-service
• Manufacturing: Streamlined B2B customer service with integrated order management

How It Works

1. Discovery and Assessment: We analyze your current contact center environment and map customer journeys.
2. Architecture Design: We create a customized blueprint leveraging AWS best practices and your business requirements.
3. Modular Implementation: We deploy pre-built components including contact flows, Lambda functions and Lex chatbots.
4. Integration & Testing: We connect with your existing systems including CRM, ticketing, and analytics platforms.
5. Knowledge Transfer: We empower your team with comprehensive training and documentation.

Why TEKsystems Global Services

As an AWS Premier Tier Services Partner with Amazon Connect Service Delivery expertise, we bring deep technical capabilities and proven success in contact center transformations. Our AMPGS® Reimagine CX solution leverages a comprehensive library of pre-built modules that accelerate deployment while ensuring enterprise-grade security and compliance. With experience implementing solutions that handle millions of daily interactions, we help organizations achieve measurable improvements in customer satisfaction, operational efficiency, and agent productivity.