Sold by: Avaamo Inc
Deployed on AWS
AI-powered workforce that automates patient engagement and navigation with human-like intelligence, reducing call volume and accelerating time to care.
4.7
Overview
Avaamo Patient Experience (PX) is an AI-powered workforce designed to replicate human agents in patient access operations. From scheduling appointments and verifying insurance to handling referrals and prescription refills, PX automates high-volume patient interactions with human-like intelligence across voice, web, and digital channels.
Unlike traditional bots, Avaamo PX acts as an autonomous digital worker that understands context, manages exceptions, and completes entire workflows end to end. The platform integrates deeply with EHRs like Epic, Cerner, Sunrise and several more in addition to 1000+ enterprise systems to execute real work, not just pass inquiries along.
Trusted by leading healthcare systems across the U.S. and recognized by top analysts for leadership in conversational AI, Avaamo PX enables providers to reduce call volumes, accelerate patient access, increase collections, and deliver consistent 24/7 service, all while ensuring HIPAA compliance and enterprise-grade security.
Highlights
- AI Workforce That Mimics Human Agents: PX replicates human agents in patient access roles, automating scheduling, insurance verification, referrals, and more with conversational intelligence.
- Purpose-Built for Healthcare Operations: Seamlessly integrates with Epic, Cerner, Sunrise and 1000+ systems to automate scheduling, insurance verification, billing, and more with full HIPAA compliance.
- Trusted and Proven at Scale: Deployed by major U.S. health systems and recognized by analysts as a leader in conversational AI, Avaamo PX delivers measurable results in weeks.
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Appointment Scheduling | Ava, our intelligent appointment scheduling agent, brings empathy and efficiency to every patient interaction. She seamlessly manages clinic visits, follow-ups, and specialist referrals based on patient preferences and location. Ava is ready to deploy with minimal configuration and integrates smoothly with your EHR. Available across voice and digital channels for round-the-clock access. | $1,000,000.00 |
Dana - MyChart Support | Dana, our MyChart access assistant, helps patients access MyChart quickly and securely. She guides users through account activation, username recovery and password resets with step-by-step support. Patients don't have to worry about forgotten credentials or wait on hold for help - Dana is available 24x7 across voice and digital channels, making it easier to stay connected to care. She integrates seamlessly with your patient portal, including Epic MyChart. | $1,000,000.00 |
Aaron-Billing & Payments | Aaron, our billing and payment agent, helps patients navigate medical costs with clarity and confidence. He explains charges, answers questions about statements, and guides users through payment plans and available options. Whether it's setting up a flexible payment schedule or understanding out-of-pocket costs, Aaron is always available across voice and digital channels to make billing conversations easier, faster, and stress-free. | $1,000,000.00 |
Amber - Health Insurance | Amber takes the complexity out of health insurance. She helps patients understand what's covered, what it costs, and how to get the most from their benefits. Whether it's explaining deductibles, out-of-pocket limits, or eligibility, Amber speaks in plain language and is always available on voice and digital channels to provide clarity and support at every step. | $1,000,000.00 |
Alex- Lab & Test Results | Alex helps patients stay on top of their health by securely delivering lab and test results the moment they're ready. He notifies patients promptly, explains findings in easy-to-understand language, and answers common questions about what the results mean. With Alex, there's no need to wait on hold or search through portals - he's available anytime on voice or digital channels. | $1,000,000.00 |
Clara- Medication Mgmt | Clara takes the hassle out of managing medications. She helps patients refill prescriptions, understand how and when to take their meds, and get answers to common questions about side effects or interactions. Whether it's a routine renewal or a new prescription, Clara is available anytime on voice and digital channels to support safe and informed medication use. | $1,000,000.00 |
Cyrus - Symptom Check | Cyrus helps patients understand what their symptoms might mean and what to do next. Through a quick series of questions, he evaluates urgency, offers trusted guidance, and connects patients to the right level of care - from self-care advice to scheduling a provider visit. Always available on voice and digital channels, Cyrus brings peace of mind when it's needed most. | $1,000,000.00 |
Daphne- Med Records Mgmt | Daphne takes the stress out of managing medical records. She helps patients securely access visit summaries, lab results, immunizations, and more - without digging through portals or waiting on hold. Whether it's sharing records with a new doctor or reviewing past care, Daphne is always available on voice and digital channels to keep health information at your fingertips. | $1,000,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
VoiceSession | Avaamo voice session | $1.50 |
DigitalSession | Avaamo digital session | $1.00 |
Dimensions summary
You buy this product through a contract, priced by usage across independent dimensions. Two dimensions bill by channel: you pay per voice session and per digital session. The remaining dimensions bill per session for specific patient-facing agents, including appointment scheduling, MyChart support, billing and payments, health insurance, lab and test results, medication management, symptom check, and medical records. Each agent works across both voice and digital channels. You select only the agents you need. Costs scale with the number of sessions each agent handles, so spending tracks patient interaction volume.
Top-of-mind questions for buyers
A voice session covers a patient interaction over the phone or contact center voice channel. A digital session covers an interaction through your website or patient portal chat. Each completed patient conversation counts as one session on its channel. You are billed per session, so counts track patient interactions.
Each agent bills independently per session, and channel session dimensions bill separately too. Charges add together, not multiply. Your total reflects the sum of session counts across the agents you deploy. The agents handling the most patient interactions drive the largest portion of your bill.
You select only the agents you want, such as appointment scheduling, MyChart support, billing, insurance, lab results, medication management, symptom check, or medical records. Each is a separate per-session dimension. You are charged only for the agents you deploy and the sessions they handle.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
Avaamo provides 24x7 support for all production agents, with prioritized issue handling based on severity.
support@avaamo.com
support@avaamo.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Santhosh K.
Simple, User-Friendly Agent Development with Always-Helpful Support
Reviewed on Jul 21, 2026
Review provided by G2
What do you like best about the product?
The product is simple and user-friendly for developing agents. Its Product Development and Support teams are very helpful and always available when needed.
What do you dislike about the product?
Knowledge base management, as well as the process of adding and integrating articles/documents, could have been better.
What problems is the product solving and how is that benefiting you?
In earlier versions of the product, developing use cases was too complex because it couldn’t identify intents properly. Now that this has been addressed with the help of OpenAI/ChatGPT models, the development experience and overall quality have improved significantly.
Piotr B.
Robust Platform with Potential for UI Improvements
Reviewed on Jun 26, 2026
Review provided by G2
What do you like best about the product?
I am very impressed with Avaamo. I've gone through their training and built my assessment agent. I really like the thoughtfulness of the Avaamo studio. The function feature is what I like the most. I appreciate how the AI agents respect and follow the prompts, and how functions execute, allowing me to write declarations and definitions of the functions, which gives me reassurance. It helps me configure agents very efficiently, letting me stay in control. Compared to other AI platforms, Avaamo is powerful, easy to use, and robust.
What do you dislike about the product?
Maybe, compared to other platforms, the UI looks a bit dated. It's not super fancy, and I've seen better, but I'm just nitpicking here. The UI is a bit less fluid and responsive compared to some other platforms. But that's, again, a very small issue. I'm nitpicking here. Also, the initial setup wasn't the easiest or simplest thing because I had to complete a long training that was almost seven hours long, and then I had to do assignments.
What problems is the product solving and how is that benefiting you?
Avaamo integrates different channels and allows efficient configuration of AI agents, supporting JavaScript across agents, debugging, and respecting prompts. This platform feels powerful, easy to use, and robust, giving me control over my configurations.
sriharsha m.
Clean, Intuitive UI and Drag-and-Drop Flows That Speed Up Daily Work
Reviewed on Apr 15, 2026
Review provided by G2
What do you like best about the product?
The clean, intuitive UI shortens onboarding, and the drag-and-drop flows make everyday tasks noticeably faster.
What do you dislike about the product?
I’ve noticed slowness in the response when there is a higher concurrent active load.
What problems is the product solving and how is that benefiting you?
Performance remains consistently stable, even when handling large data volumes and multiple concurrent users.
sampathkumar M.
Good, Efficient Chatbot Platform with Nothing to Complain About
Reviewed on Apr 15, 2026
Review provided by G2
What do you like best about the product?
The chatbot platform is good and efficient.
What do you dislike about the product?
Nothing to complain about—everything is good. Overall, it’s a good platform, and I haven’t noticed any negatives.
What problems is the product solving and how is that benefiting you?
Chatbot that lets me interact with the bots.
Satish B.
Powerful Platform for Automating Customer Interactions
Reviewed on Apr 15, 2026
Review provided by G2
What do you like best about the product?
Avaamo helps automate customer support efficiently using AI chatbots. It understands user queries well and provides quick responses, reducing manual workload and improving productivity.
What do you dislike about the product?
Initial setup and configuration can be slightly complex for beginners. More detailed documentation and tutorials would help users get started faster.
What problems is the product solving and how is that benefiting you?
Avaamo automates common customer queries, reducing manual effort and improving response time. It helps provide faster support and improves productivity.