Sold by: SagiccÂ
Deployed on AWS
Sagicc is a cloud-native customer engagement platform that unifies every interaction, from web to mobile, social, and beyond; into one intuitive dashboard. Leveraging AI-driven insights and smart automation, Sagicc empowers businesses to deliver personalized, efficient service at every touchpoint, turning customer interactions into lasting relationships.
Overview
Sagicc is a next-generation, cloud-native customer experience platform that reimagines how businesses engage with their customers across every digital touchpoint. Designed for today's dynamic market, Sagicc combines the most compelling features of leading customer engagement solutions into one integrated, agile platform; ensuring that every interaction is personalized, efficient, and insightful.
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Omnichannel Engagement: Seamlessly interact with your customers across web, mobile, social media, SMS, and more. By unifying these channels into a single, cohesive interface, Sagicc guarantees a consistent and engaging experience throughout the customer journey.
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Unified Agent Workspace & Automation: Empower your support teams with a centralized workspace that consolidates all customer communications. With intelligent routing, AI-driven insights, and automated workflows, agents are equipped to resolve issues faster and more accurately, reducing response times and operational costs.
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Advanced AI & Analytics: Sagicc leverages state-of-the-art AI and machine learning to provide real-time analytics, predictive insights, and proactive customer service. This technology not only streamlines self-service initiatives but also delivers data-backed recommendations that optimize both customer satisfaction and internal efficiency.
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Open, Scalable Architecture: Built on a flexible, API-first foundation, Sagicc easily integrates with your existing tech stack and scales to accommodate the growing needs of your business. Its modular design means that whether you're a startup or a multinational enterprise, Sagicc adapts to support your evolving customer engagement strategy.
Contact us at sales@sagicc.co for a personalized consultation and discover how Sagicc can revolutionize your customer interactions and drive your business forward.
Highlights
- Sagicc unifies every customer interaction in one powerful dashboard. Engage effortlessly across web, mobile, social, SMS, and more, ensuring a consistent, personalized experience at every touchpoint.
- Sagicc's AI Bots deliver exceptional customer service by providing instant, 24/7 support. They handle routine inquiries and resolve common issues efficiently, allowing human agents to focus on complex challenges and ensuring every customer receives timely, personalized assistance.
- Streamline your operations with Sagicc's robust automations. From intelligent ticket routing to custom workflows, reduce manual tasks and accelerate response times to keep your customers delighted.
Details
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Delivery method
Deployed on AWS
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Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Cost savings % | Overage cost |
|---|---|---|---|---|
Essential Edition | Essential Subscription up to 5 Users. 3 Users Included. | $135.00 | 0% | |
Standard Edition | Standard Subscription up to 30 users. 5 Users included. | $300.00 | 26% | |
Pro Edition | Pro Subscription from 10 users onward. 10 Users included. | $800.00 | 0% |
Dimension | Description | Cost/unit |
|---|---|---|
Input Tokens | Total number of input tokens processed by GenAI related modules | $0.005 |
Output Tokens | Total number of output tokens processed by GenAI related modules | $0.025 |
Speech to text Seconds | Total duration of audio processed by our speech-to-text engine each month. | $0.0085 |
Bot Conversations | Total number of fully processed interactions handled by your bot each month | $0.029 |
DID (Direct Inward Dialing) | Number of inbound telephone numbers provisioned for direct call routing each month. | $15.00 |
Inbound Voice Channels | Number of concurrent channels utilized for inbound voice communications each month | $25.00 |
Outbound Voice Channels | Number of concurrent channels utilized for outbound voice communications each month | $25.00 |
Videocall Minutes | Total duration of video calls conducted each month | $0.015 |
Additional Storage | Extra storage capacity used beyond your base allocation | $0.30 |
Outbound Voice Minutes | Total duration of calls conducted each month | $0.015 |
Vendor refund policy
For refunds, contact us at success@sagicc.co .
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
For frequently asked questions, please visit our FAQ page at https://sagicc.co/en/frequent-questions . If you need further assistance, you can reach us at: Phone: +1 (786) 550-1652 Email: support@sagicc.co We're here to help!
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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