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    AI Powered MobiLytix™ Rewards

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    Maximize customer engagement with Comviva's (A Tech Mahindra Company) AI-driven loyalty solution powered by AWS's secure and scalable infrastructure. This cloud-native platform delivers personalized customer experiences through seamless integration of AWS services, including Amazon S3 for storage, Amazon RDS PostgreSQL for database management, Amazon MSK for real-time data streaming, Amazon EKS for container orchestration, Amazon Elasticache for performance optimization, Amazon CloudFront for content delivery, and Amazon SES for communication. Built with AWS best practices, the solution ensures robust data protection, regulatory compliance, and system resilience while optimizing operational costs through efficient resource utilization.

    Overview

    Overview: MobiLytix™ Rewards (MR), an AI-driven engagement marketing platform, delivers end-to-end loyalty and promotional campaign management to help enterprises achieve their business KPIs throughout the customer lifecycle journey. This comprehensive solution empowers brands to digitally engage both existing and potential customers through effective promotions, accelerated customer acquisition, strategic up-selling/cross-selling opportunities, and enhanced brand loyalty initiatives. Built on AWS's robust cloud infrastructure, the platform leverages key services including Amazon S3, RDS PostgreSQL, MSK, EKS, Elasticache, CloudFront, and SES to ensure enterprise-grade performance. Following AWS best practices, the architecture implements serverless computing and automated workflows while maintaining strict security controls, high availability, and disaster recovery capabilities through AWS's global infrastructure.

    Key Features:

    MobiLytix Rewards Solution offers a rich set of features designed to enhance customer experience, retention and overall satisfaction: Customizable Loyalty & Rewards Programs: Tailor loyalty programs to meet the unique needs and preferences of individual clients, allowing for flexibility in reward structures and offerings. Points and Tier Systems: Implement a points-based system for customer transactions, enabling them to accumulate points for purchases. Incorporate tiered loyalty levels to incentivize higher spending and foster long-term engagement. Offers and Rewards: Create loyalty campaigns based on business needs to engage customers in the loyalty program and enable them to use rewards for retention AI based Next Best Reward: AI engine integration enables customers to enjoy a personalized experience in discovering the rewards of their choice Multi-Channel Integration: Seamlessly integrate with various channels, including websites, mobile apps to provide a unified loyalty experience across all touchpoints. Dashboard and Reporting: Track and manage member activities, redemption, and engagement levels on a centralized dashboard and reporting tool

    Benefits: MobiLytix Rewards Solution offers a wide range of benefits that enhances an organization's ability to deploy an engaging loyalty program on AWS infrastructure: Enhances usage and revenue • Maintain current revenue and profitability • Induce customers to cross buy other products • Increase Lifetime Value of customers

    Strengthens to face competition • Increase Market Share • Differentiate Brand • Pre-empt new brand entry

    Builds rewarding relationships • Interactive relationship with customers • Incentivize purchase/usage of products • Enhance customer interactions

    Improves customer engagement • Influence customer behaviour • Deeply Engage with subscribers • Increased perceived Value

    Highlights

    • • Personalized Loyalty Programs: Offers customizable, multi-tier reward systems based on customer behavior and preferences, driving deeper engagement. • Real-Time Engagement & Analytics: Uses real-time customer insights and advanced analytics to send personalized, context-aware offers across multiple channels.
    • • Gamification & Flexibility: Features points, badges, and leaderboards to gamify the experience, with multiple reward redemption options for customers. • Seamless Integration: Easily integrates with existing CRM, ERP, and e-commerce systems, offering scalable and secure loyalty solutions.

    Details

    Delivery method

    Deployed on AWS

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    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    Please reach out to MR_Business@comviva.com  or further communication