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Define and execute your customer experience vision by aligning your business strategy and goals. Customer Experience Transformation enables improved customer journeys, new feature adoption, and enhanced operational efficiency.
Overview
Customer Experience Transformation is a programme designed to help organisations create and execute their Customer Experience (CX) vision on Amazon Connect. Using a proven framework, we align CX strategy with business objectives while ensuring clear prioritisation of deliverables.
 
This workstream focuses on building customer journeys, enabling new channels, and optimising contact centre efficiency. Key activities include conducting long-term vision exercises, documenting objectives and data-driven success criteria, breaking goals into actionable deliverables, and prioritising critical initiatives. With Customer Experience Transformation for Amazon Connect, we also develop a structured roadmap which assists in communicating key outcomes to executive leadership.
 
To ensure adaptable and efficient service delivery, we work in sprints and allocate resources in advance to eliminate scheduling delays. Customer Experience Transformation is fully project-managed and each sprint is overseen by a dedicated project team, including a Project Manager, Solution Architect, and CX Engineer, who work collaboratively to align solutions with your business needs and vision.
Highlights
- Define a clear vision for customer experience transformation on Amazon Connect
- Improve customer journeys, enable new channels and features, operational efficiency
- Pre-allocated resources and agile delivery
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Resources
Vendor resources
Support
Vendor support
Our support team is available for troubleshooting and assistance during and after transformation journey. We offer ongoing support, including an optional 24x7 support package for out of hours coverage. Call us or raise a ticket and our contact centre experts will guide you in maintaining smooth operations and optimal use of Amazon Connect.