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    Voice Essentials for SFDC Service Cloud Voice with Amazon Connect

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    Sold by: NeuraFlash 
    NeuraFlash Voice Essentials completes your voice instance while maximizing efficiency and outcomes. Increase agent efficiency and watch the real time success of your call center with a 360 View of your Call Center Performance, including IVR reporting.

    Overview

    NeuraFlash Service Cloud Voice Essentials sits on top of Service Cloud & Omni-Channel functionality with Amazon Connect’s cloud contact center to create an intuitive agent experience and in turn provide excellent service to your customers.

    Voice Essentials completes your SCV instance & maximizes efficiency and outcomes.

    • Equip your agents to handle calls with ease with sentiment advisor, ambient knowledge, and network quality gauge.
    • Increase efficiency with visual voicemail, after call work, and both agent and contact center wallboards.
    • Organize your contacts & expand your reach with Voicemail Drop for High Velocity Sales & Mass Provision Users.

    View the impact of these features through voice insights, a 360 View of your Call Center Performance, including IVR reporting.

    As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 150+ SCV deployments since product launch in July 2020.

    Deliverables: NeuraFlash will provide professional services to support the configuration, setup, and implementation of Salesforce Service Cloud Voice- Amazon Connect per the customer's requirements outlined in the agreed upon Statement of Work (SOW).

    Get started today: https://www.neuraflash.com/offerings/voice-essentials-for-sfdc-service-cloud-voice-with-amazon-connect 

    Additional Services Offered By NeuraFlash (https://aws.amazon.com/marketplace/pp/prodview-p4prgewefjrbq )

    Highlights

    • Contact Center Wallboards
    • Visual Voicemail
    • Sentiment Advisor

    Details

    Sold by
    NeuraFlash 
    Categories
    Contact Center 
    Business Intelligence & Advanced Analytics 
    Implementation 
    Delivery method
    Deployed on AWS

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