Sold by: Ascend Corporation
Omni Contact is a cloud-based CTI, CRM, and Tele-appointment system.
Overview
Omni Contact centralizes all data on a robust cloud, greatly reducing on-premise capital investment and operation and management costs. The cloud PBX CTI system and CRM system are integrated into a single system with convenient functions necessary for call center operations. The system can be flexibly customized to match the customer's commercial products and work flow. We support our customers' call center operations as a "results-oriented" system that meets detailed business requirements. The system is also equipped with the latest AI functions, including ChatGPT. By constantly updating and evolving to meet the needs of our customers, we have received a high level of satisfaction from the field.
Highlights
- cloud-based CTI, CRM, and Tele-appointment system.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
user ID | The charges and subscription terms are calculated per 10 user IDs. | $7,750.00 |
Dimensions summary
Omni Contact uses a single contract-based pricing dimension tied to user IDs. You buy access in blocks of 10 user IDs, and your subscription term and charges are calculated per each block. Pricing scales with the number of users you need: add more blocks of 10 as your team grows. There are no separate tiers or add-on dimensions to choose from. The product is a cloud phone CRM built for outbound calling, running on an internet connection and a PC, with AI voice-to-text features included.
Top-of-mind questions for buyers
A user ID is one individual account that logs into the system. Charges apply per 10 user IDs, so you buy access in blocks of 10 accounts. Even if a block is not fully used, you pay for the whole block of 10.
Pricing scales in blocks of 10 user IDs. When your team exceeds one block, you add another block of 10 to cover the extra users. Adding a block covers up to 10 more accounts, not just the additional users beyond your current count.
Each user ID gives access to a cloud phone CRM built for outbound calling. You need an internet connection, a PC, and a headset to run it. AI voice-to-text features for call transcription are included with the subscription.
www.ascend-corp.co.jp
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Vendor refund policy
Non-Refundable
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
We offer comprehensive support to ensure our customers can fully leverage Omni Contact. Our dedicated support team is available to assist you with all your needs. You can reach us at omni-contact@ascend-corp.co.jp . Our team is equipped to handle various issues, from technical support to user inquiries, ensuring you receive the necessary assistance promptly. Our goal is to provide a seamless and efficient support experience, helping you maximize the benefits of Omni Contact.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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