Amazon Connect Setup – Professional Services by Digiclarity

Digiclarity provides end-to-end Amazon Connect Professional Services to help organizations launch secure, scalable, and fully managed cloud contact centers on AWS. With deep expertise and a strong track record supporting enterprise clients like Hilton, JetBlue, and BelUSA, we deliver a tailored solution that meets your exact operational and customer engagement needs.

Our service includes: • Call Flow Design & Automation using Amazon Lex for advanced self-service IVRs • Setup of Queues, Routing Profiles, and Hours of Operation to match business structure • Custom Agent Desktop with screen pops, CRM integration, and Contact Lens insights • Omnichannel Setup (Voice, Chat, Email) with intelligent routing • Historical and Real-Time Reporting via Redshift, QuickSight, or Snowflake • CRM and Data Lake Integrations with Salesforce, Zoho, and custom systems • Multi-Region and Multi-LOB Deployments for scale and resiliency • 100% Infrastructure Automation using Terraform and CI/CD pipelines for Dev, UAT, and Production environments

We ensure that every deployment meets Amazon Connect instance standards, using fully automated, repeatable, and secure DevOps workflows. Our solution is offered at the best market price, helping businesses maximize ROI while accelerating deployment timelines.

In addition to implementation, we provide ongoing support, including: • Post-deployment maintenance • Custom feature enhancements • Environment changes and configuration updates • Operational health monitoring and troubleshooting

This makes Digiclarity not just an implementation partner—but your long-term Amazon Connect support and innovation team.

Whether you’re starting fresh or migrating from platforms like Avaya or Genesys, we help you modernize your customer engagement with Amazon Connect—quickly, securely, and cost-effectively.