Amazon Connect Migration - Proof of Concept

Our professional services help businesses explore the benefits of migrating their legacy on-premises contact centers to the cloud. One low-risk approach is through a small-scale Proof of Concept (POC) using Amazon Connect and Amazon Lex. This service is designed to help customers begin their cloud migration journey quickly and responsibly. We start with a detailed discovery session with your project sponsors to define clear POC success criteria, ensuring we fully understand your objectives and desired outcomes.

Our services include custom integrations with backend systems, automations, chatbots, and natural language processing (NLP) capabilities to enhance the efficiency and effectiveness of your contact center. Throughout the project, we focus on knowledge transfer to ensure your team is well-equipped to manage the technology, giving you the confidence to expand and migrate your entire contact center to Amazon’s cloud at the conclusion of the POC.