HHS NextGen Policy Engine

Traditionally, government policy and procedure documents are lengthy and complex, making it difficult to train staff on protocols and policies in a timely manner, especially as programs change. This problem contributes to bottlenecks during operations, system modifications, and business process re-engineering.

Deloitte’s HHS NextGen Policy Engine is a generative AI solution that uses a Large Language Model on AWS Bedrock to help answer questions about policies and procedures. Policy Engine aims to provide structured, factual responses that are grounded in the policies and procedures of the organization. It allows users to rate and provide feedback on the responses, offering opportunities for continuous improvement.

Policy Engine can be integrated into existing employee-facing web applications to provide staff with convenient access to helpful resources.

About HHS NextGen: Deloitte understands that mission matters when working with government HHS programs, and it is our mission to help government leaders achieve their mission—helping to protect and improve the health, safety, and well-being of our fellow citizens. We are focused on helping you improve efficiency, effectiveness, timeliness, quality, and accountability of state government services and benefits programs. That’s why we created HHS NextGen. HHS NextGen integrates benefit programs into a unified digital experience for both workers and the people they serve.