Sold by: Exacom
Deployed on AWS
HindSight Cloud, developed by Exacom, is a cloud-native multimedia logging recorder designed for mission-critical communications. Built on AWS GovCloud, it ensures high security and compliance, particularly for government operations. The platform offers i3-native recording capabilities, aligning with industry standards like NG911, and integrates seamlessly with other cloud-native platforms. This design enhances disaster recovery, system resiliency, and cybersecurity measures, while reducing reliance on on-premises hardware. Additionally, it provides predictable operational-expense pricing models, offering cost efficiency and flexibility for organizations operating in high-stakes environments.
Overview
HindSight Cloud by Exacom is a state-of-the-art, cloud-native recording platform hosted on AWS GovCloud, providing unparalleled security, scalability, and compliance for mission-critical communications.
Designed for seamless integration with public safety, government, utilities, and other critical infrastructure sectors, HindSight Cloud supports the capture, archiving, and analysis of multimedia communications across multiple channels.
The platform integrates with over 85 communication systems and supports Next Generation 911 (NG911) i3 standards. This allows for the logging of diverse data types, including: -- Audio from radio and phone systems -- Text/SMS and real-time chat -- Screen video recordings
HindSight Cloud empowers agencies to modernize their recording infrastructure, meet evolving compliance needs, and improve data management capabilities. The platform is particularly suitable for agencies transitioning to NG911 systems, integrating traditional and emerging communication modes into a unified and reliable recording environment.
Highlights
- SCALABILITY AND FLEXIBILITY: It eliminates the need for extensive on-premises hardware, allowing organizations to scale resources according to their needs while reducing upfront costs.
- CYBERSECURITY COMPLIANCE: Designed to meet stringent CJIS, NENA, and other regulatory standards, HindSight Cloud incorporates advanced encryption and secure access protocols like RBAC.
- CENTRALIZED AND REMOTE ACCESS: Authorized users can access recordings from anywhere, streamlining review processes and operational workflows.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
HindSight Cloud Multimedia Recording | HindSight Cloud recording platform on AWS | $30,000.00 |
Dimensions summary
This listing has one pricing dimension, billed by Units under a contract term. You pay for the HindSight Cloud recording platform hosted on AWS. Pricing scales with the number of Units you commit to, so you add capacity as your recording needs grow. This is a subscription (operational expense) model rather than a large up-front purchase. The platform runs cloud-native, so there is no recorder hardware to buy for cloud-capable communications. To size the right number of Units for your environment, contact the vendor.
Top-of-mind questions for buyers
A Unit is the capacity increment you commit to for the HindSight Cloud recording platform. You add Units as your recording needs grow. The exact mapping to channels or communication sources depends on your setup, so contact the vendor to size the right number for your environment.
For cloud-capable communications, no recorder hardware is required. The platform runs cloud-native on AWS GovCloud. Only analog, digital, or T1 communications need a hardware interface. You can buy that hardware, bring your own, or avoid it by recording cloud-capable systems directly.
Pricing scales with the number of Units you commit to. As demand grows, you add capacity by committing to more Units. The cloud-native platform can scale up or down based on demand. To adjust your Unit count, contact the vendor.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
As an Exacom HindSight Cloud SaaS Customer: -- Access support through phone, email, and chat 24/7/365 -- Easily create a ticket or check status with our cloud-based/online ticketing support portal -- Stay current with the latest software updates, including new features and enhancements -- Talk to highly-trained Tier 1, 2 & 3 support & field techs, located throughout North America -- Get hardware replaced quickly, when required -- Save time; our support team checks in with you proactively!
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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