Sold by: BuurstÂ
For customers requiring direct Buurst technical engagement we offer a Buurst Gold package that includes a web ticketing system and telephone support team. This Gold support package is 24 x 7 x 365 with a maximum response time within 1 hour for telephone and web tickets.
Overview
Around-the-Clock Expert Support
- 24×7×365 Assistance: Whether it’s day or night, reach our knowledgeable support team through a dedicated phone line.
- Rapid Response Time: Expect initial contact within 1 hour for both phone and web/email support requests, routed through a priority queue.
Seamless Maintenance & Feature Delivery
- Continuous Updates: Receive ongoing maintenance and feature enhancements to keep your SoftNAS deployment secure, optimized, and up-to-date.
- Expert Guidance Included: Our support team ensures any updates or upgrades are smoothly integrated into your environment.
Global, Priority Handling
- Priority Ticket Routing: Your requests get escalated immediately—minimizing downtime and maximizing availability.
- Worldwide Coverage: Support and escalation services are available globally, around the clock.
Tailored Pricing & Engagement
- Custom Pricing Plans: We’ll work with you to structure support packages that suit your organization’s needs and budget.
- Private Offer: Reach out to explore enterprise-grade options and pricing.
For immediate response, please contact us at sales@buurst.comÂ
Highlights
- 1-hour response, any time via a global 24Ă—7Ă—365 dedicated line.
- Priority handling for phone, email, and web tickets—skip the queue.
- Direct Buurst technical engagement for your SoftNAS environment.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Software associated with this service
Buurst SoftNAS provides cloud storage performance, security, high availability, and support for the most extensive set of storage protocols in the industry: NFS, CIFS/SMB-AD, iSCSI. Your data is our number one priority.
SoftNAS by Buurst provides cloud storage performance, security, high availability, and support for the most extensive set of storage protocols in the industry: NFS, CIFS/SMB-AD, iSCSI. Your data is our number one priority.