Sold by: SAMANA GROUP LLCÂ
Simplify management of your VDI workloads in EC2. Samana offers proactive management, monitoring, automation, and advanced diagnostics to optimize your virtual desktop environment.
Overview
Samana Group helps customers avoid the loss of employee productivity generated by a suboptimal VDI environment. We do this by providing beyond the desktop issue diagnostics and performing advanced monitoring and management with our proprietary software, automation and highly trained personnel.
As part of this engagement Samana will assist with the following short term challenges:
- Image Preparation
- Application Integration
- Application Backend Connectivity
- Migration
- Deployment Automation
- User Migrations Plans
- Security Compliance
- Application & User Data Integration
As part of this engagement Samana will assist with the following long term challenges:
- Desktop & Profile Degradation
- Budgeting
- OS Patch Management
- Application Updates
- Monitoring & Visibility
- Security & Compliance
- Availability & Business Continuity
- Multi-cloud Integration
Below are key delivery parameters for this service:
- 24x7x365 Management, monitoring, and escalation
- 3-tiered support for Incident, Problem, and Change Management
- Read+Write: Access, Resource, Control and Compute layers of the environment
- Read+Alert: User layer of the environment
- Detailed RACI matrix with Samana-owned, Customer-owned, and shared responsibility components of the environment
- Weekly, Monthly, and Yearly Cadence/Reports
- Detailed activities conducted in each phase of the service: Onboarding, Steady State, Optimization, Expansion
Highlights
- Maximized Uptime • Continuous custom monitoring allows Samana to react quickly to any threats to the environment • Maximizing uptime increases end user satisfaction and solution adoption • Minimizing disruptions ensures that revenue generating activity interruptions are rare, if any
- Value • Customer receives a designated team of resources with capacity management capabilities for a cost comparable to a single FTE • Customer can leverage OPEX budget for Managed Services
- Support • VDI experts manage the day to day operations of the environment and become an extension of the customer’s team • Close relationship with solution vendor allows for improved response times and increased knowledge • Customer resources can be focused on other enterprise wide initiatives while Samana handles the VDI environment, allowing for increased all around coverage • Patch and upgrade management roadmaps are laid out and executed by Samana after customer approval
Details
Sold by
Categories
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
- 24x7x365 Management, monitoring, and escalation if your VDI environment in EC2
- Dedicated support line for your IT team
- Integration of our team within your ticketing system
- Clearly defined communications and escalation plan to fit your needs
- Detailed RACI matrix for key components of the environment
- Security and vulnerability tracking, alerting, and issue resolution
- Governance of this service that closely aligns with your IT operations and business objectives
Software associated with this service
NetScaler VPX - Customer Licensed
By Cloud Software Group
To file a support case please visit https://www.citrix.com/support/open-a-support-case/ For AWS subscription instances (NetScaler), have your AWS account number and support PIN code ready. You will also be asked for your name and email address. To find the support PIN, log on to the NetScaler VPX GUI and navigate to the System page. For more details Please refer to https://docs.netscaler.com/en-us/citrix-adc/current-release/deploying-vpx/deploy-aws/troubleshoot-vpx-aws.html For NetScaler BYOL instances you must have a valid support and maintenance agreement. If you do not have an agreement, please contact your NetScaler representative. You can also visit NetScaler VPX Support Forums: https://community.citrix.com/forums/forum/6-public-private-cloud
where you can troubleshoot issues and find answers to commonly asked questions. http://support.citrix.com 1 (800) 424-8749 or +1 (954) 267-2658
Citrix Connector Appliance for Cloud Services
By Cloud Software Group
Serves as a channel for communication between Citrix Cloud and your resource locations, facilitating cloud management without requiring any complex networking or infrastructure configuration.