Amazon Connect Activator by Cloudelligent

Whether you need to launch a new contact center on Amazon Connect or pilot Connect alongside your existing platform, Cloudelligent eliminates the friction. We take your real-world use case from initial concept to launch-ready execution. Our Amazon Connect Activator deploys a working contact center foundation directly into your AWS account in just 3 weeks. This way, you prove value fast and get a stalled contact center modernization deal moving.

How We Deliver

A focused 3-week engagement from scoped use case to launch-ready handover. Here's how it works:

1. Discovery and Fit: We confirm Kickstart vs. Migration, channels, queues, routing, data sources, integrations, compliance needs, and activator-fit use cases.

2. Foundation and Security: Our team configures your Connect instance, numbers, hours, queues, routing profiles, security profiles, KMS, and logging.

3. Build and Integrate: We deploy pre-built flows, defined profile mappings, case templates, Contact Lens rules, a knowledge starter, and a handoff starter.

4. Validate and Hand Over: Our team tests journeys, queue behavior, reports, supervisor workflows, and agent experience, then delivers a runbook and knowledge transfer.

Key Deliverables

• Contact Center Foundation Deployment: A working Amazon Connect foundation (Kickstart) or pilot (Migration), live in your own AWS account.

• Configured Contact Center Environment: A working set of contact flows, queues, routing profiles, and security profiles, built for your use case.

• Customer Profiles Setup: A 360° agent view of customer data, ready for your agents to use.

• Runbook and Knowledge Transfer: A test plan, launch or cutover checklist, runbook, and admin/supervisor knowledge transfer session.

Why Cloudelligent?

• AWS Premier Tier Partner + Contact Center Expertise: AWS architecture, Connect configuration, integration engineering, security, monitoring, and operations in one repeatable package.

• Launch-Ready, Not Demo-Only: Routing, security, analytics, agent workflows, testing, runbooks, and supervisor readiness are included before hand-over.

• You Own Everything: Delivered in your AWS environment with documentation and knowledge transfer, so your team can operate and extend the platform.

Ready to Modernize Your Contact Center?

Click "Request Private Offer" to connect with Cloudelligent. Our team will reach out to discuss your use case and next steps.