Cloud Incident Management for SMB

Critical Response by Critical Cloud is a 24/7 AI-powered incident management and cloud operations support service designed for AWS environments, helping tech-driven SMBs and scale-ups achieve faster recovery, improved reliability, and enhanced security. Whether you need rapid incident resolution, real-time monitoring, or expert-led response, Critical Response acts as an extension of your team to ensure seamless operations with minimal downtime and maximum resilience.

Our service is powered by the Augmented Intelligence Model (AIM), combining AI-driven insights with expert cloud engineers to detect, analyze, and remediate issues before they escalate. We bridge monitoring gaps by integrating with AWS-native and third-party observability tools, ensuring full-stack visibility across your infrastructure. Our advanced alerting and automation capabilities optimise response times, reducing time-to-mitigate (TTM) while preventing recurring incidents.

With Critical Response, you get:

• 24/7 incident management with real-time monitoring, alerting, and rapid response.
• Enhanced observability through AI-driven insights and integrations with AWS-native and third-party tools .
• Accelerated recovery powered by automated remediation workflows and expert intervention.
• Proactive issue prevention, reducing downtime and improving cloud resilience.
• Seamless integration with AWS, Kubernetes, and modern cloud architectures.

Unlike traditional managed services, Critical Response keeps you in control. There are no rigid contracts or unnecessary complexity, just transparent, expert-driven support that helps you scale confidently. Whether you're running AWS-native services or a multi-cloud environment, Critical Response ensures your cloud stays reliable, secure, and always operational.