Amazon Connect Campaign Calling and Outreach Automation

Proactive outreach that feels personal and performs at scale.

Amazon Connect is not just for inbound calls. With zeb, you can unlock the full potential of outbound campaigns, including sales outreach, appointment reminders, follow-ups, and customer satisfaction surveys.

As an AWS Premier Tier Services Partner, zeb helps you build automated and intelligent outreach flows that connect with the right customer at the right time, using the right message... all while staying compliant and trackable.

What’s Included

• Campaign Design and Lead Flow Mapping
  Define campaign goals, target audiences, lead sources, contact schedules, and success metrics. Design flows for voice, SMS, or blended outreach.

• Automated Dialing and Contact Flows
  Set up progressive dialing using Amazon Connect and integrate with your CRM to trigger calls or messages automatically. Use Amazon Pinpoint for SMS campaigns.

• Pre-Recorded Message and Voicemail Drops
  Record campaign messages that can be played automatically or left as voicemail when no one answers, saving agent time and improving consistency.

• Agent Connect or Callback Routing
  Route answered calls to available agents or allow customers to request callbacks through interactive menus or SMS replies.

• Reporting and Metrics Dashboards
  Track campaign performance including pickup rate, conversion rate, call disposition, and agent performance using custom dashboards.

• Compliance and Consent Management
  Implement Do Not Call logic, consent checks, and audit logging to stay aligned with TCPA, GDPR, and other regulations.

Why zeb?

• Deep experience in outbound automation and Amazon Connect
• Flexible integrations with CRMs, marketing tools, and compliance platforms
• Focused on maximizing ROI and minimizing manual effort

Transform outreach into a revenue driver with smart campaigns powered by zeb.